Rob Stack
-
Activité totale1019
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés16 utilisateurs
-
Votes149
-
Abonnements424
Aperçu des activités
Dernière activité effectuée par Rob Stack-
Rob Stack a créé une publication,
Omnichannel routing and agent statuses documentation
Welcome to the omnichannel routing and agent statuses beta. Read the following documentation to help you learn about omnichannel routing: About omnichannel routing (beta): Overview information ...
-
Rob Stack a créé un article,
Test de la configuration de votre assistance téléphonique
Une fois Talk configuré, vous pouvez tester le centre d’appels pour vérifier le bon fonctionnement des appels entrants et sortants. Vous pouvez aussi tester la messagerie vocale. Quand vous ave...
-
Rob Stack a créé un article,
Premiers pas avec l’e-mail - Introduction
Accès rapide : Centre d’administration > Canaux > Talk et e-mail > E-mail Articles de la série Introduction : Premiers pas avec l’e-mail Partie 1 : fonctionnement du canal E-mail Partie ...
-
Rob Stack a ajouté un commentaire,
Hi, I've created tickets for some of you so we can find out why you don't have the beta yet. I'll update here when we find something out. Thanks!
-
Rob Stack a ajouté un commentaire,
Hi to everyone who's asked about joining this EAP. The EAP has now closed and agent status is part of the omnichannel routing beta. For details, see About omnichannel routing (beta).
-
Rob Stack a ajouté un commentaire,
Hi Kelsey, thanks for this feedback! I've uploaded new screenshots that are a lot clearer. I hope this helps and thanks again.
-
Rob Stack a ajouté un commentaire,
Hi Lauren Benkov, we don't have an update yet apart from 'soon'. Keep an eye on our announcements section to get notified when this is released.
-
Rob Stack a ajouté un commentaire,
Hi Lauren Benkov. The beta is rolling out this week. If you don't see it in your account by the end of Friday 19th August, please let us know, and we'll investigate. Thanks!
-
Rob Stack a ajouté un commentaire,
Hi Bernard, so sorry for the slow response to this. Would you mind giving us some more details about the issues you experienced? Thanks!
-
Rob Stack a ajouté un commentaire,
New beta for Support and messaging: Omnichannel routing for email and messaging tickets The omnichannel routing beta enables you to direct tickets from email, messaging, web form, and API to team m...