Rob Stack

1. Talk
2. ...
3. Managing Talk
4. Managing overflow calls and after-hours routing with Talk

Hi Sergey Kandaurov, which Talk plan are you on? If you take a look at the banners at the top of the article, you'll see which plans are supported by overflow calls. If you do have a supported plan...

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• Rob Stack
• Création 19 janvier 2023 16:48
• 0 vote

1. Talk
2. ...
3. Setting up Talk
4. Enabling Talk and configuring general settings

Hi Brian Coakley, I'm going to take your request into a ticket to figure out what's happening. Somebody should contact you soon.

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• Rob Stack
• Création 5 janvier 2023 19:22
• 0 vote

1. Explore
2. ...
3. Viewing and using dashboards
4. Overview of the Zendesk Guide dashboard

Hi Olivier Degardin, I've opened this as a ticket for you. Someone will be in contact soon to investigate this with you.

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• Rob Stack
• Création 29 décembre 2022 17:12
• 0 vote

1. Messaging
2. ...
3. Third party and social messaging channels
4. Using the Slack Direct Messages channel

Hi Jack, thanks for pointing this out!The broken link is now fixed. Thanks again.

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• Rob Stack
• Création 21 décembre 2022 19:20
• 0 vote

1. Talk
2. ...
3. Talk basics
4. Understanding Talk Embedded voice

Hi Bill, thanks for pointing this out. The link is now fixed.

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• Rob Stack
• Création 8 décembre 2022 17:17
• 0 vote

1. Support
2. ...
3. Tickets
4. Enabling and configuring omnichannel routing

Hi Bobby, thanks for pointing this out. The link is now fixed.

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• Rob Stack
• Création 8 décembre 2022 17:14
• 0 vote

1. Agent guide
2. Additional ticket channels
3. Setting your Talk agent state

HI, Will Yolen, this feature has now been released and is available on certain Zendesk plans. To learn more, see Configuring unified agent status

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• Rob Stack
• Création 21 novembre 2022 18:03
• 1 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Getting to know dashboard filters

Hi Flair Customer Support, thanks for the feedback. I wasn't able to replicate this behavior in my instance. I'm going to open a ticket on your behalf so the team can investigate this. You should h...

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• Rob Stack
• Création 14 novembre 2022 23:25
• 0 vote