Rob Stack
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Dernière activité effectuée par Rob Stack-
Rob Stack a ajouté un commentaire,
Brett Bowser Sorry for the delay, here it is: https://zen-marketing-documentation.s3.amazonaws.com/docs/en/keyboard_shortcuts.pdf
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Rob Stack a ajouté un commentaire,
Hi Gonçalo Ventura Martins and Katerina Papaefthymiou thanks for the kind words!Here's one way I found to do what you want. In this example, you have two buttons, one for the BBC website and one fo...
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Rob Stack a créé une publication,
How do I see callers waiting in the phone queue by using support views?
For overview information about Talk in omnichannel routing, see this article. As the ticket will be created earlier in the flow of call routing (as soon the call enters the queue), you will be able...
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Rob Stack a créé une publication,
Understanding changes between existing Talk functionality and omnichannel routing
For overview information about Talk in omnichannel routing, see this article. While most Talk features will continue to work, this release contains the following changes: When onboarded into omnic...
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Rob Stack a créé une publication,
Understanding the call flow for Talk in omnichannel routing
For overview information about Talk in omnichannel routing, see this article. This article contains an example of a call using triggers, tags, and ticket fields to prioritize calls for VIP customer...
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Rob Stack a ajouté un commentaire,
Thanks for the comment, I'm actually in the process of adding the rest of the articles right now. Give it about an hour and everything will be there. Also, well done for looking at it so fast :-)
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Rob Stack a créé une publication,
Coming soon: Calls in omnichannel routing
Omnichannel routing, currently in Early Access Program (EAP) for support tickets and messaging, enables you to prioritize and route work items to the best agent based on their availability and capa...
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Rob Stack a créé un article,
Configuration des paramètres Talk
Talk est inclus, prêt à l’emploi, à Zendesk Suite. Cependant, vous pouvez configurer de nombreux paramètres supplémentaires pour que Talk réponde parfaitement à vos besoins. Cet article décrit l...
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Rob Stack a créé un article,
Mise au point - Ressources
Les articles Mise au point vous fournissent des conseils, des astuces et des meilleures pratiques pour vous aider à tirer le meilleur parti de votre instance Zendesk. Cet article répertorie les lie...
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Rob Stack a ajouté un commentaire,
Hi again Matt Ek, I want to make sure you get the correct information for this so I've opened a ticket so the support team can investigate this further. You should hear from someone soon.