Romona
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Activité récente par Romona-
Hi Zachary, The difference between the typical Away status before in Agent Workspace before Unified Agent Status, only applied to Live Messaging/Chat conversations. And while in Away status, agent...
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Hi Ryon, Unfortunately entitlements are not publicly accessible via the API at this time. However, it is on our product road map in the future but we do not have eta for when this feature will be ...
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Hi Team, I would also be sure to check the browser you are using to see if you have disabled cookies. Zendesk maintains connectivity also via the use to trackable cookies. To learn more about how ...
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Hi Sid, As long as there is a Zendesk email in the "To" field of an email, a ticket will be created. It does not matter if there are other email addresses in the "To" field as well. Hope this hel...
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Hi Alejandro, It sounds like what you are looking for is a Structured Message. Here are some resources to help you get familiar about how to use them: https://developer.zendesk.com/rest_api/docs/c...
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Hi Sarah, So far it does not appear possible at this time. The key metrics that would be involved, Resolution Time Metric and the Linked article Tickets metric live on two different datasets and c...
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Hi Jose, Are you checking the "Channel" to ensure that its listed as Messaging : Perhaps give this a try, it should work.
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Hi Heather, We do have a Feature Request page something similar to what you described where we are gauging level of interest in updating the Out of Office App. The more interest experience the bet...
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Hi Ryan, As an Admin or Editor, you are able to delete a Query or Dashboard. Otherwise, those users can be downgraded to just a Viewer, or you can can continue to use your workaround. The permissi...
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Hi Shane, The Import function would not work for this use case. May I recommend building your own script using our API :https://developer.zendesk.com/rest_api/docs/support/tickets#update-many-tick...