Ronald Suplido Jr
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Ronald Suplido Jr-
Ronald Suplido Jr a ajouté un commentaire,
Hi, The error you got is due to the changing of the account owner which in turn breaks the integration. To fix this, we would need to use the API. I recommend that you open up a ticket to us so we ...
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Ronald Suplido Jr a ajouté un commentaire,
Hello MIlos, Apologies about your experience in contacting Support. We're now on messaging as announced here. There may be a wait time after the bot has transferred you to a live agent queue but s...
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Ronald Suplido Jr a créé un article,
Puis-je signaler les conversations annexes ?
Question Puis-je créer des rapports sur les conversations annexes dans Zendesk Explore ? Réponse Il n'y a pas de jeu de données dans Explore qui vous permette de créer des rapports sur les conversa...
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Ronald Suplido Jr a ajouté un commentaire,
Hi! I would recommend that you remove the existing address first before you re-add it using the "Connect other" method. If you're trying to connect a distribution type of email, this article (https...
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Ronald Suplido Jr a ajouté un commentaire,
Good catchI Thanks for pointing this out. I overlooked regex as a possible workaround in your case. Cheers!
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Ronald Suplido Jr a ajouté un commentaire,
Hello Yaniv, I tried to replicate this using the "null" value but to no avail also. I got a confirmation from our team that the search parameter involving empty custom fields won't work as the cur...
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Ronald Suplido Jr a ajouté un commentaire,
Hi! It seems like your issue is more about accessing your normal/production instance and not Sandbox. I'm going to bring this into a ticket so we can further investigate on your concern. You'll rec...
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Ronald Suplido Jr a ajouté un commentaire,
Hello Matt, Good day! I'm going to bring this into a ticket so we can further investigate on your issue. You'll receive an email shortly stating your ticket has been created. Cheers!
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Ronald Suplido Jr a ajouté un commentaire,
Hi Matt! I’m not aware of any threshold documented, but that’s why we recommend keeping just one text conversation active per customer. So working through follow up tickets is the only approach I ...