Ronald Suplido Jr
-
Activité totale15
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes1
-
Abonnements5
Aperçu des activités
Dernière activité effectuée par Ronald Suplido Jr-
Ronald Suplido Jr a ajouté un commentaire,
Hi Julius, Thanks for your inquiry! I will be creating a separate ticket to address your concern with the Ticket Field manager app. You can expect a follow-up email from me the soonest. Thanks!Best...
-
Ronald Suplido Jr a ajouté un commentaire,
Hi, The error you got is due to the changing of the account owner which in turn breaks the integration. To fix this, we would need to use the API. I recommend that you open up a ticket to us so we ...
-
Ronald Suplido Jr a ajouté un commentaire,
Hello MIlos, Apologies about your experience in contacting Support. We're now on messaging as announced here. There may be a wait time after the bot has transferred you to a live agent queue but s...
-
Ronald Suplido Jr a créé un article,
Puis-je créer des rapports sur les conversations annexes ?
Question Puis-je créer des rapports sur les conversations annexes dans Zendesk Explore ? Réponse Aucun jeu de données dans Explore ne vous permet de créer directement des rapports sur les conversa...
-
Ronald Suplido Jr a ajouté un commentaire,
Hi! I would recommend that you remove the existing address first before you re-add it using the "Connect other" method. If you're trying to connect a distribution type of email, this article (https...
-
Ronald Suplido Jr a ajouté un commentaire,
Good catchI Thanks for pointing this out. I overlooked regex as a possible workaround in your case. Cheers!
-
Ronald Suplido Jr a ajouté un commentaire,
Hello Yaniv, I tried to replicate this using the "null" value but to no avail also. I got a confirmation from our team that the search parameter involving empty custom fields won't work as the cur...
-
Ronald Suplido Jr a ajouté un commentaire,
Hi! It seems like your issue is more about accessing your normal/production instance and not Sandbox. I'm going to bring this into a ticket so we can further investigate on your concern. You'll rec...
-
Ronald Suplido Jr a ajouté un commentaire,
Hi Matt! I’m not aware of any threshold documented, but that’s why we recommend keeping just one text conversation active per customer. So working through follow up tickets is the only approach I ...