Ryan McGrew
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Activité totale186
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Ryan McGrew-
Ryan McGrew a ajouté un commentaire,
Hey All,No updates at this time. We still have not been able to prioritize this work. Sorry for the bad news. That being said, for those of you chiming in with use cases related to Release Notes or...
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Ryan McGrew a ajouté un commentaire,
Hey All, I understand the use case and desire to edit URLs. Right now we're working on enabling 301 / 302 redirects for URLs in Help Center and expect to release that this quarter. However we aren...
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Ryan McGrew a ajouté un commentaire,
Commentaire officiel Hey All, I wanted chime in as we start to approach the end of Q1. The team is hard at work on this, it's small but mighty group. We've got the first internal milestones in place and are proceeding ...
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Ryan McGrew a créé une publication,
How do I sign up for the Macro Suggestions EAP?
This early access program is available to customers on any plan with Support Enterprise. The macro suggestions early access program is absolutely free to participate in; however, this functionality...
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Ryan McGrew a créé une publication,
How do I provide feedback for the Macro Suggestions EAP?
Feedback during the early access program is very important for us. Since we have limited access to this EAP, it is also a requirement to participate, so we can create the best macro content suggest...
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Ryan McGrew a créé une publication,
What are macro suggestions?
Macros are a valuable tool that save agents time and help provide end users with consistent support. But knowing which macros to create is not always straightforward. This EAP makes it easier to de...
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Ryan McGrew a créé un article,
Annonce du programme d’accès anticipé aux suggestions de macros
Date de l’annonce Date du déploiement 16 janvier 2023 16 janvier 2023 Nous sommes heureux d’annoncer un programme d’accès anticipé qui vous aidera à créer les macros que recherchent vos age...
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Ryan McGrew a ajouté un commentaire,
Commentaire officiel Hey All, Thanks for the feedback here. We recognize the limitations that have been brought by this group. Over the last few years, we've made a large investment in our Agent Workspace. As part of t...
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Ryan McGrew a ajouté un commentaire,
Hey All, I just wanted to say that we've been working with Cloudflare on the Semrush issues you have all reported. The Cloudflare team has been working to adjust their bot management functionality ...
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Ryan McGrew a ajouté un commentaire,
Hey Mareile, Today we support the use of labels in Answer Bot by only including articles with certain labels. We don't have it on our roadmap right now to support an exclusion label like you've des...