Ryan McGrew
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Activité récente par Ryan McGrew-
Hi Bernie, If you use the follow functionality on community topics you should get notifications for new posts and comments. From there you should be able to go and escalate from there to tickets if...
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Hey Steven, Actually it should be pretty simple to just remove the section from the template. Here is the section of the homepage template that renders recent activity: You can either remove those...
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Hi Peter, It's something we're looking at and requires some coordination between the Guide team and the team that manages the Authentication work flow for all of Zendesk. We've had a few brainstorm...
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Hi Tapan, Looks like this is unrelated to this beta but I've escalated your issue with our advocacy team and the will be reaching out to you shortly to address the issue you're seeing with SSO. Tha...
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I just realized the below comment won't work. Please disregard *** I also just realized that we also have the user object in the template that you could use as well to assign a variable in JavaScri...
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Hey Dan! This identifier is actually a 1 way sha1 hash of the user id so you can't decrypt it. However, you could potentially user the email address in the user object for this. That should be a un...
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Hey Peter, That will depend on your user roles and your account plan level. If you have created custom roles on Enterprise, any role with the Help Center Manager role will be reported as "manager"....
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Hey @Peter, You're correct that this is a bit of legacy of the Zendesk product evolving over time. Many times when we update user facing labels in code, the internal representation in the database ...
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@Mark - I took a look at your account and now realize it's due to the fact that you have a restricted Help Center. In this case, we use the full screen sign in to prevent users from seeing any part...
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@Mark Adkins The modal version of the sign in has rolled out to customers: https://cl.ly/1l2l2A3a130Z There are still some certain instances where a customer may be redirected to the full page auth...