Ryan McGrew

1. Communauté
2. Feedback - Help Center (Guide)
3. Allow Redirect of Urls

Toan Le This is now available I'm just working to update the documentation but you should be able to start redirecting URLs that don't begin with /hc today.

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• Ryan McGrew
• Création 22 novembre 2023 10:54
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Micro permissions for Guide

Hey All, Thanks for the feedback. I understand the need. In general, we're trying to decompose permissions more and more as part of our work around custom roles. However, we don't yet have plans to...

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• Ryan McGrew
• Création 20 septembre 2023 12:14
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Allow Redirect of Urls

Hey All,I recommend signing up for the our EAP. We've been adding interested customers and notifying them when it's active on their accounts. You can sign up here and you can read more in the docum...

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• Ryan McGrew
• Création 15 août 2023 15:02
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Count # of Visitors to Knowledge Base

Hey All, Chiming in on this. We've gone through various re-prioritization of datasets with the team that manages our Explore reporting tool. Right now, this is targeted to be delivered in H1 2024.I...

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• Ryan McGrew
• Création 8 août 2023 14:43
• 1 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Automatically update links to Help Center articles when titles change

Hey Deborah, I just wanted to clarify how URLs in Help Center work. In short, changes to title will not affect links or customers being able to get to the right article. The thing that matters in t...

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• Ryan McGrew
• Création 6 juillet 2023 08:58
• -2 votes

1. Communauté
2. Feedback - Help Center (Guide)
3. Allow Redirect of Urls

Hey All, I wanted to announce here first that we're opening an EAP for our Custom URL Redirect API. You can find more information about the EAP and sign up to participate here. When you're added to...

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• Ryan McGrew
• Création 30 juin 2023 12:31
• 1 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Hey All,No updates at this time. We still have not been able to prioritize this work. Sorry for the bad news. That being said, for those of you chiming in with use cases related to Release Notes or...

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• Ryan McGrew
• Création 17 mai 2023 13:40
• -1 votes

1. Communauté
2. Feedback - Help Center (Guide)
3. Feature Request to Edit Article URLs

Hey All,  I understand the use case and desire to edit URLs. Right now we're working on enabling 301 / 302 redirects for URLs in Help Center and expect to release that this quarter. However we aren...

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• Ryan McGrew
• Création 3 mai 2023 12:19
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Help Center (Guide)
3. Allow Redirect of Urls

Hey All, I wanted chime in as we start to approach the end of Q1. The team is hard at work on this, it's small but mighty group. We've got the first internal milestones in place and are proceeding ...

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• Ryan McGrew
• Création 8 mars 2023 13:51
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Help Center (Guide)
3. Improvements to Rapid Resolve

Hey All, Thanks for the feedback here. We recognize the limitations that have been brought by this group. Over the last few years, we've made a large investment in our Agent Workspace. As part of t...

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• Ryan McGrew
• Création 22 novembre 2022 09:56
• 0 vote