Recherches récentes
Pas de recherche récente

Ryan Winkler
Adhésion le 14 avr. 2021
·
Dernière activité le 03 févr. 2025
Suivis
0
Abonnés
4
Activité totale
229
Votes
89
Abonnements
92
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Ryan Winkler
Ryan Winkler a ajouté un commentaire,
February Update:
Hey Everyone,
For anyone tuning in, since the launch of the UI, we've been busy optimising how best to provide this experience, as well as support more fields. Your feedback is KEY to prioritisation, so please don't hold back
Here are some of the key updates we have added since December
[Dec 14th release] Access Log UI: We launched the UI in Admin Center to rapidly expand the use of this feature. No longer will you need to use an API or third party connection for simply viewing.
Since the original release, notable Updates include:
- Sort by time (in the API as well!) -- ability to retrieve and view logs by latest first
-
Agent filter by name or email -- Simplify Actor look ups by a name or email!
Coming soon:
- Column manager -- show or hide certain fields in the UI!
- URL pathway filter -- Just like our API, filter activity down by URL pathway, instead of Actor, allowing you to check who viewed what specific ticket, attachment, etc.
-
Log Details panel -- A side panel to display further information, such as User Identity, and the groups they belong to.
-
Authorization Type and client (user_agent) fields: We’ve added authorization type and client details in the access logs. This enables you and your admins to see very explicitly if activity is coming from an API call, browser or otherwise. So far, we've seen this used to identify API activity and errors which may occur, as well as easier identification of usage of Tokens or non browser use. We're still looking to mature this offering so please let us know if you have any feedback related to this
GraphQL fields -- we will add columns to handle GraphQL fields in the UI!
We Need your Help!
We want to continue to build out an actionable and comprehensive feature, so we're looking for the following direct validation on the following:
-
How important is Description for you?
- We're planning to add Description and product area fields to each log event and are looking for any feedback or comments on how important this is to you
-
We have some mock ups that we would love to talk with you about (so please reach out to your Account manager to get in touch!)
-
WEBHOOKS/ Pushing data
- We've heard your need for a better way to get filtered data. We're considering adding webhooks to accommodate this. We're looking for any and all feedback relating to how this could help you with Audit Logs OR Access logs, so please send them in (as a comment or in a ticket!)
-
How important is Description for you?
Please let us know if you have any questions or concerns. Your feedback to us will help prioritise and is vital to building out the best solution, so please don't hesitate to reach out!
Afficher le commentaire · Modification le 03 févr. 2025 · Ryan Winkler
0
Abonnés
1
vote
0
Commentaire
Ryan Winkler a ajouté un commentaire,
Hey Tim Fischer !
Thanks for reaching out and providing context here. GDPR and regulatory needs are something we are sensitive to ourselves, so the need is not lost on us!
Deletion of old Audits is something we've done some basic discovery into but have not been prioritised anytime in the near future unfortunately.
Are you just worried about the logs which could have PII within it, or would you like the need to delete settings and configuration changes (Admin center) as well?
If we were to just target a specific category of logs, which log would we want that to be in?
Would love any additional context or feedback you can provide!
Thanks again for the details and feedback!
Afficher le commentaire · Publication le 18 déc. 2024 · Ryan Winkler
0
Abonnés
1
vote
0
Commentaire
Ryan Winkler a ajouté un commentaire,
Hey Jill, Rudolph and Karl.
Firstly, Apologies for a lack of response, but secondly, we really appreciate the feedback.
Access logs being part of our Advanced data Privacy and protection add-on was an intentional choice due to the very large volume of logs (and data) that are produced. They are unsampled network logs of all agent activity within your account, which equates to millions of records (on average), which brings some large storage considerations.
We've attempted to price and provide the offiering competitively in line with similar offerings in the market, while coupling it with some key functionality to help build value even further, with more and more to come in the future.
However, I understand that cost being a huge blocker is frustrating. While I don't have any changes on pricing to provide, I can say that we are actively listening and here for you with any feedback or concerns.
Keep us honest and continue to provide us this crucial feedback. I can't promise that I will be able to resolve every concern, but I can promise to actively cheerlead for anything need cheering for!
Afficher le commentaire · Modification le 12 déc. 2024 · Ryan Winkler
0
Abonnés
0
Votes
0
Commentaire
Ryan Winkler a créé un article,
Date de l’annonce | Date du déploiement |
12 décembre 2024 | 12 décembre 2024 |
Nous sommes fiers d’annoncer le lancement de l’interface du journal d’accès dans le Centre d’administration. Le journal d'accès est conçu pour améliorer la sécurité des données et le contrôle administratif de votre compte Zendesk. Cette fonctionnalité est disponible dans le cadre du module supplémentaire Confidentialité et protection avancées des données.
La fonctionnalité de journal d’accès était disponible avant aujourd’hui uniquement sous la forme d’une API. Avec le lancement de l’interface du journal d’accès, vous pouvez mieux comprendre ce qui a été consulté d’après les URL visitées, directement dans le Centre d’administration.
Cette annonce couvre les sujets suivants :
Qu’est-ce qui va changer ?
Avant cette version, les données du journal d’accès étaient uniquement disponibles via un appel API. Cependant, avec cette version, vous pouvez désormais accéder à ces données dans le Centre d’administration.
L’interface du journal d’accès sera améliorée et offrira des fonctionnalités supplémentaires au cours des prochains trimestres. Ce lancement vous permet de surveiller les activités de vos agents quant à ce qu’ils voient dans votre compte Zendesk directement à partir du Centre d’administration, sans nécessiter de connaissances techniques ni de temps pour les récupérer à l’aide de l’API.
Pourquoi cette modification ?
Zendesk s'engage à vous donner le contrôle de vos données et, avec le lancement de l’interface du journal d'accès, vous pourrez renforcer la confidentialité des clients grâce à un enregistrement détaillé des accès aux données de votre compte par les agents, directement depuis le Centre d’administration. Vous pourrez renforcer la responsabilité et voir quels agents ont consulté quelles données, quand et à partir de quelle adresse IP. Vous pouvez identifier et prévenir les risques d'accès inapproprié aux données, et soutenir la conformité aux réglementations sur la confidentialité des données.
Que dois-je faire ?
Si vous disposez déjà du module supplémentaire Confidentialité et protection avancées des données et que le journal d'accès est activé, vous n'avez rien d'autre à faire, l’interface utilisateur est disponible pour vous. Si vous n’avez pas activé le journal d’accès, vous pouvez l’activer pour commencer à capturer les événements à afficher dans l’interface utilisateur.
Consultez Utilisation du journal d'accès pour surveiller l'activité des agents pour en savoir plus et voir des exemples de scénarios d'utilisation du journal d'accès afin de mieux protéger votre compte Zendesk.
Si vous n’êtes pas abonné au module supplémentaire Confidentialité et protection avancées des données et souhaitez avoir accès à l’interface du journal d’accès, consultez À propos du module supplémentaire Confidentialité et protection avancées des données.
Si vous avez des commentaires ou des questions au sujet de cette annonce, consultez le forum communautaire, sur lequel nous recueillons et gérons les commentaires des clients sur nos produits. Pour obtenir de l’aide d’ordre général concernant vos produits Zendesk, contactez l’Assistance client Zendesk.
Modification le 17 déc. 2024 · Ryan Winkler
0
Abonnés
1
vote
0
Commentaire
Ryan Winkler a créé une publication,
Access Log UI release
Calling ALL ADDP subscribers (or anyone thinking of subscribing for Access Logs)!
We've just released our UI for our Advanced Data Privacy and Protection Add-on feature, access logs (Announcement here).
What we're looking for
We are interested in hearing about your experience when using the Access Log UI. We're releasing today to get you access to your events in Admin Center, as we have heard that this has been a major frustration and blocker in regularly using Access logs.
While we plan to continue to make improvements over the next few quarters to this feature, we would love to hear from you on what is important, missing or needs improvement from a functionality or information basis.
You can also check back here to know any known limitations or planned fixes as well (this post will be monitored!)
How can you help
Upvote, comment, provide feedback as thoroughly as possible. We're looking for usecases and help find what is best to prioritise and when!
Modification le 12 déc. 2024 · Ryan Winkler
3
Abonnés
5
Votes
1
Commentaire
Ryan Winkler a ajouté un commentaire,
Hey Friends,
Audit Log Product guy here – I didn't realize we didn't have these changes. Let me talk to the team taking care of the dynamic content side of things and see if we can get something going.
No ETA or commitments here, but definitely glad to cheerlead.
and thank you all for the input! It's extremely helpful in terms of uncovering “misses” and prioritizing things… Keep them coming!
Afficher le commentaire · Publication le 22 juil. 2024 · Ryan Winkler
0
Abonnés
0
Votes
0
Commentaire
Ryan Winkler a ajouté un commentaire,
Is there a way to schedule the audit log to send to email via CSV/EXL? We'd like to be able to schedule the audit log to send a log of the past x day/weeks/months.
Scheduling with filtering so it alerts based on concering changes would be beneficial.
At the moment we do not have any sort of scheduling or alerting of any kind in product for Audit logs. We generally advise to export to your data warehouse or tooling which can alert and action from the API itself
However, that doesn't really help in terms of ease of use or general needs when you don't have that, or need a user friendly option, and I can definitely see how both of those could be useful.
Hannah Lucid – For the export for the csv/file, what do you use to review that from there? Do you upload the file to your analytics tool or some application to read that or are you just reviewing the file directly? Is the CSV/XML export out of convienance or is that the ideal output?
I'm curious on the full journey here, for sure
@monica — For alerting – What is your ideal outcome? Email? Webhook (3rd party integration alert) or something else? Curious to know your thoughts here — Is there anything specific or higher priority to alert on than anything else? What would you denote as a concerning change?
Thanks, both of you, for the feedback and thoughts!
Afficher le commentaire · Modification le 11 juil. 2024 · Ryan Winkler
0
Abonnés
0
Votes
0
Commentaire
Ryan Winkler a ajouté un commentaire,
Is there a way to exclude specific actors from the log? I'd like to remove an API actor, as well as an admin from the audit log so that I can identify users who may mistakenly make changes and look at education them.
Thank you as always :)
Hey Matt! No exclusions possible at the moment, but I have that logged as a proper feature request, and definitely see the need.
No ETA or priority on that at the moment, but I can say that explicit feedback like yours helps a lot with prioritization, so keep them coming! We're listenting :)
Afficher le commentaire · Publication le 11 juil. 2024 · Ryan Winkler
0
Abonnés
0
Votes
0
Commentaire
Ryan Winkler a ajouté un commentaire,
Hey Sydney and Hannah,
Thanks so much for the in depth feedback.
My team (the Audit log and Access Log team) does not presently have these events slated to add, but I will explicitly reach out to the people who own skills and skill based routing to see if we can at least get this in the back log.
It is my intention to have a fully comprehensive (and complete) audit log service, so every event is very important.
If you have any feedback or additional thoughts on this, or more context in terms of urgency, or impact that NOT having this or anything within Audit logs or Access logs is taking, I'd love to hear it!
Afficher le commentaire · Publication le 10 juil. 2024 · Ryan Winkler
0
Abonnés
0
Votes
0
Commentaire
Ryan Winkler a ajouté un commentaire,
Hey Michelle, to confirm, are we talking about SSL certificates on brands & CNAME for host mapping or the SPF/DKIM/DMARC/CNAME verification for support addresses?
Just want to verify before I go into solutions or recording the right feedback.
Afficher le commentaire · Publication le 10 juil. 2024 · Ryan Winkler
0
Abonnés
0
Votes
0
Commentaire