Sabra
-
Activité totale327
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés3 utilisateurs
-
Votes0
-
Abonnements171
Aperçu des activités
Dernière activité effectuée par Sabra-
Sabra a ajouté un commentaire,
Lydia Forsyth - drafts will not be viewable by other agents in Zendesk. Maya Way - that is correct: internal note functionality and comments are not affected by this change.
-
Sabra a ajouté un commentaire,
Nikki Trinidad - here's an article with steps for Restricting Satisfaction Surveys by Date and the article How to add a cool-down period to satisfaction surveys also has tips for how to set up some...
-
Sabra a ajouté un commentaire,
Hey Steven Hampson! The board view is currently only available in Sell. If you would like to see something similar in Support, I'd encourage you to leave feedback here.
-
Sabra a ajouté un commentaire,
Hey Jennifer Gillespie! I would encourage you to follow this feedback post to get updates on any timelines associated with this kind of functionality: Ticket export tool for End-users (Export ticke...
-
Sabra a ajouté un commentaire,
Hey Narendra Kumar! I would definitely suggest the steps that mathieu lepoutre mentioned above. If you are still having issue, I would recommend having your developer record a HAR file of the notif...
-
Sabra a ajouté un commentaire,
Vincent Synan & Jeannette Räntfors - while we don't have native integration to automatically create a Jira issue when a Zendesk ticket is created, Zendesk can call a webhook via a trigger, when a t...
-
Sabra a ajouté un commentaire,
Jennifer Gillespie -- we are using a third-party to create and capture the customer satisfaction surveys that you are seeing when you Zendesk ticket with Support request is Solved. Trevor Shaffer...
-
Sabra a ajouté un commentaire,
Hey Responsable-produit! That error indicate's the theme's version number in the manifest.json file does not comply with the versioning convention. This will need to be updated following convention.
-
Sabra a ajouté un commentaire,
Hey Lloyd! The behavior you are referring to is what we call Focus mode. This mode isn't currently supported with Omnichannel routing. If all agents are at capacity when a new messaging conversati...
-
Sabra a ajouté un commentaire,
Hey Ross! Yes, the step To configure a CNAME in the CloudFlare dashboard is only applicable if you are using Cloudflare for DNS. I'll make a note to update this article so it's more clear for folks...