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Thanks for that additional info. Let me check with our team to see what the limitations might be with this endpoint.
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I'll admit, that is strange! Would you mind re-enabling account assumption on your sandbox so we can investigate further? I'd like to follow up with our dev team to understand if there is some unkn...
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Hey Michaela, When I hit the ticket fields endpoint in your sandbox account with the locale se-sv and locale en, I can see different results based on the locale specified. The title_in_portal prop...
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Hey Michaela, This functionality should exist using the "locale" param instead of "lang". For example: /api/v2/ticket_forms/4412295082770?locale='se-sv' Best,Sabra (she/her)Principal Technical Sup...
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As mentioned in our article, Customizing your templates for email notifications, you can customize the HTML template to match your branding. While we don't currently have native functionality to c...
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Hey Or Malka! It is not possible to edit the UI for the fields in the Support interface. As for your second question, I will open a ticket on your behalf to look into this further. Please check you...
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Hey Lisa! Punctuation is supported within the app, so I suspect that there is a more nuanced issue with the ticket comment content itself causing this behavior. If you are seeing 400 errors when us...
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Hey Luciano Zambito! When creating a ticket for a new user, the only information you can send with the requester object is name, email, and locale or locale id. Once the requester is created, you c...
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Hey Ravindra Singh! If you create a new brand, it must have its own unique subdomain. If you do not want to have a separate subdomain, then perhaps looking at separating tickets based on groups wou...
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Hey Lee Vienup! Currently, we only support Ticket View on Account, Contact, Lead, Opportunity and Case pages. We do not support Ticket View on custom objects. However, it should be possible to buil...