Scott Allison
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Dernière activité effectuée par Scott Allison-
Scott Allison a ajouté un commentaire,
Yue Yue It's likely because that user's profile is set to Chinese. For more info on how that is set, take a look at this article: https://support.zendesk.com/hc/en-us/articles/4408893879322-How-doe...
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Scott Allison a ajouté un commentaire,
As Heather said, you can do this via SLAs, which would then display timers on each ticket. And through Automations you can get notified. However, Automations only run once an hour, so it won't help...
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Scott Allison a ajouté un commentaire,
Commentaire officiel We have now rolled out a fix for this. If you have Zendesk open already in your browser you'll need to refresh to see the fixed ordering restored. Thank you.
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Scott Allison a ajouté un commentaire,
Budke, John We're aware of this bug and are working on a fix. I'm sorry for the inconvenience, but we'll get it fixed!
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Scott Allison a ajouté un commentaire,
Hey Everyone. I'm one of the Product Managers here at Zendesk. We're aware of this bug and are working on a fix. I'm sorry for the inconvenience, but we'll get it fixed!
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Scott Allison a ajouté un commentaire,
Great question Rafael Santos! I'll update the announcement with this too, but dynamic content also works with categories. You would name the macro like this example, with two separate pieces of dyn...
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Scott Allison a ajouté un commentaire,
In the Macros administration page you are correct, you will have to search by the DC placeholder. In the Agent Workspace the localized name will be displayed and an agent will see it along with all...
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Scott Allison a ajouté un commentaire,
Mobyfox Customer support Thanks for the question! The first thing to check, is take a look at the top of this article which highlights which plan types includes SLAs. If you need more help feel fre...
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Scott Allison a ajouté un commentaire,
Commentaire officiel I'm thrilled to announce that we cleared all the hurdles and have today begun the rollout of this enhancement! In short, you can now insert dynamic content placeholders in macro names. You can read...
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Scott Allison a ajouté un commentaire,
I'm one of the Product team here at Zendesk and I really appreciate your feedback on this important topic. I have some good news to share which is that we do plan to support reply time SLAs for Mes...