Sean Cusick

1. Email
2. Getting started with email
3. A complete guide to understanding email in Zendesk - Part 1: How the email channel works

Hi Phil Jarvis you would want to use the API or perhaps the Channel Framework to create these tickets. Currently those are the only channels that support creating tickets with that level of customi...

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• Sean Cusick
• Modifié 31 octobre 2023 18:30
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing a 365-day limit for View Original Email

Hi Dave, The API Ticket Audits endpoint will provide the Message-ID for the inbound email update. This is the universal record locator for the email that updated the ticket and should be able to be...

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• Sean Cusick
• Création 15 août 2023 19:25
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. SMTP Email delivery method

I can confirm that this feature is on our 2023 roadmap. We have no ETA at this time, though we will update this thread once we are ready to roll the feature out. 

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• Sean Cusick
• Création 2 mars 2023 18:46
• 1 vote

Commentaire officiel

1. Communauté
2. Feedback - Ticketing System (Support)
3. Netsuite emails always suspended

We have investigated this issue, with help from Netsuite, and we have determined that we are unable to loosen our suspension policies around Netsuite’s traffic. They are an auto-generator as well a...

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• Sean Cusick
• Modifié 19 janvier 2022 18:28
• 0 vote

1. Email
2. ...
3. Managing your email
4. Allowing Zendesk to send email on behalf of your email domain

Hi Sten, you must address this issue with your domain admin or provider. This is a restriction at your end. We do not have any inbound acceptance restrictions and we did not respond with this messa...

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• Sean Cusick
• Création 3 novembre 2021 13:52
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. 10,000 character limit on the Allowlist

Hi Nish, I understand. If you open a ticket with us I can show you how to leverage the suspended_tickets API endpoint to your great advantage. Your current workflow is unsustainable and does not pe...

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• Sean Cusick
• Création 20 octobre 2021 00:02
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. 10,000 character limit on the Allowlist

Hi Nish, I was chatting with Pooja about this issue and it occurred to me that there are other ways to address this need of your account outside of the Allowlist and the Blocklist. You could disabl...

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• Sean Cusick
• Création 18 octobre 2021 21:21
• 0 vote