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Shai Sy Dimayuga's Avatar

Shai Sy Dimayuga

Adhésion le 16 avr. 2021

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Dernière activité le 23 mars 2022

Zendesk Customer Care

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Dernière activité effectuée par Shai Sy Dimayuga

Shai Sy Dimayuga a ajouté un commentaire,

Commentaire de la communauté Français Communauté
Hi Sebastien!
 
When purchasing a subscription for Zendesk, you can choose to set your billing schedule either to monthly or annually billing cycle. For more information on billing and payments, you may refer to Billing FAQs.
 
Cheers!

Afficher le commentaire · Publication le 23 mars 2022 · Shai Sy Dimayuga

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Shai Sy Dimayuga a ajouté un commentaire,

CommentaireSelf-service best practices and recipes

Hi Ibrahim,

There could be several reason as to why Answer Bot may not be suggesting articles. We'd love to check on this further so a separate ticket will be created on your behalf where we can continue look into your given scenarios.

Cheers!

 

Afficher le commentaire · Publication le 29 juin 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga a ajouté un commentaire,

CommentaireWriting formulas

Hi Vladimir,

We may need to look into this further so a separate ticket will be created on your behalf where we can continue to look into the this.

Cheers!

Afficher le commentaire · Publication le 28 juin 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga a ajouté un commentaire,

Commentaire de la communauté Q&A - Reporting and analytics

Hi Emily!

At this time, Answer Bot Flow Builder reporting is still in progress and something that our product team is actively working on. For any new product updates, you may refer to: Zendesk Updates.

Cheers!

Afficher le commentaire · Publication le 28 juin 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

HI Kristen!

At this time, it is not possible within the native functionality of our platform to have users click on a “mailto” link which allows them to open their email program instead of clicking the “Submit” button to submit a ticket on a web form.

However, since you are using a custom form, you can customize it thru custom coding. Found this 3rd party link for reference. :)

Shaianne Sy Dimayuga | Customer Advocate

Afficher le commentaire · Publication le 17 mars 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga a ajouté un commentaire,

CommentaireHelp with Web Widget

Hi Francois S,

A ticket has been created on your behalf and someone from our Support Team will contact you back regarding this via email.

Cheers!

Afficher le commentaire · Publication le 16 mars 2021 · Shai Sy Dimayuga

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