Shannon Pesta
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Activité récente par Shannon Pesta-
Hey Gualter! Welcome to the Community! Sadly, this feature is not available yet. But I will be sure to mark this as Product Feedback so it can be reviewed by our Product teams. Thanks!
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Hey Jahn! Thanks for your reply. Outgoing SMS messages from Zendesk can be replied to. I will create a ticket for us to continue troubleshooting! Talk to you there!
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Hi Jahn! Thanks for your comment! It is not possible to set a business name or caller ID for outgoing SMS messages. This is going to be controlled by the receiving device and if they have saved the...
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Hi again Dave! To answer your question, I'll need to gather more details about your specific use case and workflow. I have created a Support ticket to continue the conversation. Talk to you there!
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Hey Nadia! Welcome to the Community! Yes, it is possible to reply via SMS on an email ticket! It will require a trigger recipe and a custom checkbox field setup. Please see this article for full de...
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Hi Dave! Depending on the field type, you can certainly use custom field values in trigger conditions and actions. The field values will need to be predetermined before configuring your trigger ac...
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Hi there Vij! Welcome to the Zendesk Community! The best way to capture how much time agents spend on tickets is by using the Time Tracking app. Regardless of assignment status, you will be able ...
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Hey Casey! Welcome to the Zendesk Community! At a quick glance, you can check ticket assignee changes by viewing the ticket events. For tracking historical ticket reassignments, you can create an E...
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Hi again! You can check out the definitions for each Talk status here: Setting your Talk agent state.You should always set your Talk status to Offline when closing out your browser. Exiting the br...
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Hi Hadi! Welcome to the Community! To purchase a Singapore number, you will need to meet the regulatory requirements listed here: Zendesk Talk and Zendesk Text number regulatory requirements: Sing...