Shiyu Zhu

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Want to be able to post info that customer leaves in a bot into a ticket.

Hi there,  A solution to this problem could be to use the Make API step to create a ticket into Support instead of the Transfer to Agent step. This way you will be able to capture the customer info...

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• Shiyu Zhu
• Création 3 novembre 2022 06:03
• 0 vote

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Using the Make an API call step in Flow Builder

We are planning to expose external_id as a system variable in Q1,2023. 

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• Shiyu Zhu
• Création 26 septembre 2022 04:00
• 0 vote

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Using the Make an API call step in Flow Builder

Hey Gauri SanilThis is not possible but this use case has been prioritized on our roadmap to solve for H1, 2023. Thanks 

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• Shiyu Zhu
• Création 20 septembre 2022 23:23
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Answer Bot / Messaging - Insert Custom Links

Hey folks, Shiyu from the Flow Builder Product team. Thanks for all your feedback in regards to supporting links, this is something that the teams are working on right now. We are hoping to make th...

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• Shiyu Zhu
• Création 6 septembre 2022 23:57
• 0 vote

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Using the Make an API call step in Flow Builder

Hey Gabriele SannicandroThanks, I have captured your feedback for us to fix. 

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• Shiyu Zhu
• Création 6 septembre 2022 00:37
• 1 vote

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Using the Make an API call step in Flow Builder

Hey okean123Thanks for the feedback.  The issue has been fixed and it would be great if you can confirm. 

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• Shiyu Zhu
• Création 6 septembre 2022 00:32
• 0 vote

1. Zendesk updates
2. Announcements
3. New Flow Builder features

Roberto Salinas E.RIght now, there is a limitation where forms are not supported on social channels. We plan to address this problem later on this year 

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• Shiyu Zhu
• Création 25 mai 2022 06:34
• 1 vote

1. Zendesk updates
2. Announcements
3. New Flow Builder features

Shayan MoussawiGreat question. We are in the process of revamping the data collection experience; with the upcoming release, you will be able to configure the bot to collect information anywhere in...

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• Shiyu Zhu
• Création 25 mai 2022 06:32
• 1 vote

1. Zendesk updates
2. Announcements
3. New Flow Builder features

Rafael SantosThere are plans for us to introduce a new conditional step into flow builder later this year so that you can start building personalized bot experiences. In terms of logs and troublesh...

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• Shiyu Zhu
• Création 25 mai 2022 06:30
• 1 vote

1. Zendesk updates
2. Announcements
3. New Flow Builder features

Hey Shameen RanaThe feature was rolled out last week, and this should be available in your account.   

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• Shiyu Zhu
• Création 25 mai 2022 06:28
• 0 vote