Shiyu Zhu
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Dernière activité
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Votes sur l’activité pour Shiyu Zhu-
Commentaire officiel Hello, I'm Shiyu, and I look after the Answer Bot product team. Thank you for your valuable feedback, and I want to assure you that we are actively exploring the above use cases. I will keep you up...
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Hi there, A solution to this problem could be to use the Make API step to create a ticket into Support instead of the Transfer to Agent step. This way you will be able to capture the customer info...
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We are planning to expose external_id as a system variable in Q1,2023.
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Hey Gauri SanilThis is not possible but this use case has been prioritized on our roadmap to solve for H1, 2023. Thanks
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Hey folks, Shiyu from the Flow Builder Product team. Thanks for all your feedback in regards to supporting links, this is something that the teams are working on right now. We are hoping to make th...
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Hey okean123Thanks for the feedback. The issue has been fixed and it would be great if you can confirm.
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Hi Talal Naboulsi (this most likely isnt Talal so please check the actual thread in Slack to confirm lol) If you visit the bot setting page, there should be an option for you to update the bot name...
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Hi Ashely, The "was it helpful" text after articles should be translated. Could you confirm that you've enabled the auto-translation feature in Flow Builder
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That's correct. Answer Bot language is determined by the browser locale. For example, if the end-user browser language is in French, when they open up the web SDK, Answer Bot will be rendered in Fr...
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Thank you for the feedback @.... Could you please help me understand the reason for you to include a non-customer facing option in your decision tree? Thanks