Shiyu Zhu

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. New feature request: hiding "arms" in the flow builder's decision tree

Thank you for the feedback @.... Could you please help me understand the reason for you to include a non-customer facing option in your decision tree? Thanks 

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• Shiyu Zhu
• Création 9 avril 2021 03:54
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. [Messaging] Auto detect website language?

Auto-translation in Flow Builder translates your flow into 18 supported languages. Depending on the browser locale, Answer Bot is able to talk to your end-users in the matching language and that in...

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• Shiyu Zhu
• Création 9 avril 2021 04:29
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Criador de fluxos para Whatsapp e Facebook Messenger

Hi Rafel,  We do have a closed beta that enables Flow Builder for social channels. You can sign up to the EAP to test out Answer Bot on Whatsapp and Facebook messenger 

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• Shiyu Zhu
• Création 9 avril 2021 04:05
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Adding time prompt within Flow Builder

Hey Ana, thanks for your feedback. I have captured this for us to consider in our future roadmap planning. 

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• Shiyu Zhu
• Création 9 avril 2021 04:07
• 0 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. About the bot builder

Hi @..., no this is not possible today. Could you help me understand why you would like to have different language flows for the same brand? Are you imagining each language flow they would contain ...

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• Shiyu Zhu
• Création 3 février 2021 04:33
• 0 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. About the bot builder

Hi Nabia,  Currently,  Flow Builder doesn't allow you to modify "Talk to a human" step in the system generated feedback flow. This is something we are planning to make configurable in the future.  ...

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• Shiyu Zhu
• Création 3 février 2021 04:21
• 0 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. About the bot builder

Hey Yen,  Is it a Zendesk Suite trial that you've signed up to? 

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• Shiyu Zhu
• Création 3 février 2021 04:26
• 0 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. Creating a conversation bot for your web and mobile channels

Hey @...Shiyu from the Zendesk product team. When you speak of localisation, are you referring to localizing the entire flow or only certain messages inside a flow. Thanks 

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• Shiyu Zhu
• Création 5 janvier 2021 04:18
• 0 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. Creating a conversation bot for your web and mobile channels

Hey @...Have you tried adding a transfer to agent step after article suggestions as a way to prevent end-users floating in limbo? Thanks for your feedback around business operating hours, I have ca...

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• Shiyu Zhu
• Création 5 janvier 2021 04:21
• 0 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. Creating a conversation bot for your web and mobile channels

Hi Trey,  Flow Builder only works on the new Web SDK today and it does require you to enable messaging and making the upgrade to agent workspace.  

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• Shiyu Zhu
• Création 23 avril 2021 23:50
• 0 vote