
Shiyu Zhu
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Activité totale74
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Dernière activité
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Abonnements45
Commentaires
Activité récente par Shiyu Zhu-
Commentaire officiel Hi everyone, Thank you for the feedback. I want to let you know that this is a problem that the team is looking at. We will be sure to come back on this thread once we have timelines to share. Stay...
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Commentaire officiel Hi everyone, Thank you for the feedback. A few months ago, we extended the articles step to support restricted help centre articles. This article describes the different behaviours of end-users bas...
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Commentaire officiel Hi Marco, Thanks for the feedback. We have plans in Q1, 2024 to introduce page URLs as metadata inside Zendesk Bots for you to create more contextual experiences. We will be sure to update this thr...
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Song Chen Our current timeline is 10 seconds and there is no ability to customize this right now.Could you please elaborate what is the use case you are trying to achieve with ChatGPT? Thanks
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Hey Carlton Kirk, Alongside with exposing external_id, we are also exposing end-users email and name, does those attributes help you at all in identifying the user?
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Tobias HermannsYou can use the Make API call step to connect to ChatGPT. The missing part today is the ability to include end-user input as a parameter in the API call.
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Commentaire officiel Hello, I'm Shiyu, and I look after the Answer Bot product team. Thank you for your valuable feedback, and I want to assure you that we are actively exploring the above use cases. I will keep you up...
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Hi there, A solution to this problem could be to use the Make API step to create a ticket into Support instead of the Transfer to Agent step. This way you will be able to capture the customer info...
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We are planning to expose external_id as a system variable in Q1,2023.
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Hey Gauri SanilThis is not possible but this use case has been prioritized on our roadmap to solve for H1, 2023. Thanks