Shiyu Zhu

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

Hi everyone, Thank you for the feedback. I want to let you know that this is a problem that the team is looking at. We will be sure to come back on this thread once we have timelines to share. Stay...

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• Shiyu Zhu
• Création 14 septembre 2023 06:06
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Answer Bot / Messaging - Be able to serve segmented articles

Hi everyone, Thank you for the feedback. A few months ago, we extended the articles step to support restricted help centre articles. This article describes the different behaviours of end-users bas...

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• Shiyu Zhu
• Création 5 septembre 2023 05:43
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Contextual help in Messaging widget

Hi Marco, Thanks for the feedback. We have plans in Q1, 2024 to introduce page URLs as metadata inside Zendesk Bots for you to create more contextual experiences. We will be sure to update this thr...

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• Shiyu Zhu
• Création 22 août 2023 23:36
• 0 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. Using the Make API call step in a conversation bot

Song Chen  Our current timeline is 10 seconds and there is no ability to customize this right now.Could you please elaborate what is the use case you are trying to achieve with ChatGPT? Thanks 

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• Shiyu Zhu
• Création 20 avril 2023 01:51
• 0 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. Using the Make API call step in a conversation bot

Hey Carlton Kirk, Alongside with exposing external_id, we are also exposing end-users email and name, does those attributes help you at all in identifying the user? 

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• Shiyu Zhu
• Création 20 avril 2023 01:50
• 0 vote

1. Communauté
2. Feedback - Platform: Apps & Integrations
3. Zendesk Widget, AnswerBot, and ChatGPT

Tobias HermannsYou can use the Make API call step to connect to ChatGPT.  The missing part today is the ability to include end-user input as a parameter in the API call. 

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• Shiyu Zhu
• Création 29 mars 2023 22:37
• 0 vote

1. Communauté
2. Feedback - Platform: Apps & Integrations
3. Zendesk Widget, AnswerBot, and ChatGPT

Hello, I'm Shiyu, and I look after the Answer Bot product team. Thank you for your valuable feedback, and I want to assure you that we are actively exploring the above use cases. I will keep you up...

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• Shiyu Zhu
• Création 27 mars 2023 23:19
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Want to be able to post info that customer leaves in a bot into a ticket.

Hi there,  A solution to this problem could be to use the Make API step to create a ticket into Support instead of the Transfer to Agent step. This way you will be able to capture the customer info...

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• Shiyu Zhu
• Création 3 novembre 2022 06:03
• 0 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. Using the Make API call step in a conversation bot

We are planning to expose external_id as a system variable in Q1,2023. 

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• Shiyu Zhu
• Création 26 septembre 2022 04:00
• 0 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. Using the Make API call step in a conversation bot

Hey Gauri SanilThis is not possible but this use case has been prioritized on our roadmap to solve for H1, 2023. Thanks 

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• Shiyu Zhu
• Création 20 septembre 2022 23:23
• 0 vote