Stephen Fusco

1. Communauté
2. Zendesk Suite Q&A
3. Too many notifications

Hi again Sivan,  So I think the problem may be a plan limitation. Given your description of your trigger options, it sounds like you're on an Essential plan which has limited options for business r...

• Afficher le commentaire
• Stephen Fusco
• Création 24 février 2021 15:19
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Too many notifications

Hi Sivan,  The first thing I'd suggest is reading over this article: About the support default triggers. By default, your Zendesk comes with a few pre-built triggers that send notifications. In you...

• Afficher le commentaire
• Stephen Fusco
• Création 23 février 2021 16:18
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Will Explore include actual ticket comments?

Hello Celicia, Unfortunately, ticket comment data is not synced with Explore. Ticket comments pose a particular challenge to our developers as that data is generally large and syncing it in an suit...

• Afficher le commentaire
• Stephen Fusco
• Création 11 décembre 2018 16:29
• 2 votes