
Tetiana Gron
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Tetiana Gron-
Tetiana Gron a ajouté un commentaire,
Hi Mary Paez and Arianne Batiles, Thanks for feedback! As it is mentioned we don't have this feature but we are currently working on content pinning in Knowledge in the Agent Workspace. It will be ...
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Tetiana Gron a ajouté un commentaire,
Hi Mary Paez, Thank you for your feedback. Only agents with publishing permissions can add or remove content tags from articles. It works similar to labels, you can check labels permissions in Crea...
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Tetiana Gron a ajouté un commentaire,
Hi Ihor Tomilenko, Please check "Add content tags to articles and posts" section of Help center templating cookbook. It might be a bit confusing but `related_articles` helper is not related to cont...
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Tetiana Gron a ajouté un commentaire,
Hi Mario Valdes, Currently there is no way to do this. We are planning to add an event for article request to the ticket events log. Read more Viewing all events of a ticket. Do you think it can s...
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Tetiana Gron a ajouté un commentaire,
You can restrict all community topics to the same user segment but you cannot restrict the whole community.
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Tetiana Gron a ajouté un commentaire,
Hi Paolo, You can restrict your help center and community to a particular user segment. Read more Restricting-help center access to signed in end-users.
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Tetiana Gron a ajouté un commentaire,
Hi everyone, We understand the importance of the threading feature but unfortunately, we cannot prioritize it right now.
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Tetiana Gron a ajouté un commentaire,
Hi Kelsey Davis, It is on our roadmap to support even more flexible default filters configuration. We are planning to add Knowledge filters settings to the Contextual Workspaces. You will be able t...
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Tetiana Gron a ajouté un commentaire,
Hi Stephen Chahar and Christopher Wooten, You can customize default search filters in Knowledge. Check our announcement Announcing Knowledge filter settings.
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Tetiana Gron a ajouté un commentaire,
Hello, We don't add any new features to Knowledge Capture app. Search across multiple help centers is already available in Knowledge in the Agent Workspace. Read more Searching, linking, and quotin...