Tetiana Gron

1. Communauté
2. Zendesk Suite Q&A
3. Is there a way to mark favorites (articles) in the Knowledge capture app?

Hi Mary Paez and Arianne Batiles, Thanks for feedback! As it is mentioned we don't have this feature but we are currently working on content pinning in Knowledge in the Agent Workspace. It will be ...

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• Tetiana Gron
• Création 23 mars 2023 13:44
• 0 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. About content tags

Hi Mary Paez, Thank you for your feedback. Only agents with publishing permissions can add or remove content tags from articles. It works similar to labels, you can check labels permissions in Crea...

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• Tetiana Gron
• Création 1 mars 2023 10:25
• 0 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Managing content tags

Hi Ihor Tomilenko, Please check "Add content tags to articles and posts" section of Help center templating cookbook. It might be a bit confusing but `related_articles` helper is not related to cont...

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• Tetiana Gron
• Création 1 mars 2023 09:50
• 1 vote

1. Agent guide
2. Additional ticket channels
3. Creating and requesting articles in Knowledge

Hi Mario Valdes, Currently there is no way to do this. We are planning to add an event for article request to the ticket events log. Read more Viewing all events of a ticket.  Do you think it can s...

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• Tetiana Gron
• Création 22 février 2023 14:28
• 0 vote

1. Communauté
2. Feedback - Community Forums (Gather)
3. Restrict Community feature to a user-segment

You can restrict all community topics to the same user segment but you cannot restrict the whole community.  

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• Tetiana Gron
• Création 13 février 2023 10:33
• 0 vote

1. Communauté
2. Feedback - Community Forums (Gather)
3. Restrict Community feature to a user-segment

Hi Paolo, You can restrict your help center and community to a particular user segment. Read more Restricting-help center access to signed in end-users.

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• Tetiana Gron
• Création 13 février 2023 10:20
• 0 vote

1. Communauté
2. Feedback - Community Forums (Gather)
3. Comment threading

Hi everyone,  We understand the importance of the threading feature but unfortunately, we cannot prioritize it right now. 

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• Tetiana Gron
• Création 8 février 2023 13:25
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing Knowledge filter settings

Hi Kelsey Davis, It is on our roadmap to support even more flexible default filters configuration. We are planning to add Knowledge filters settings to the Contextual Workspaces. You will be able t...

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• Tetiana Gron
• Création 31 janvier 2023 10:14
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Add a category filter on the Knowledge Capture app

Hi Stephen Chahar and Christopher Wooten, You can customize default search filters in Knowledge. Check our announcement Announcing Knowledge filter settings. 

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• Tetiana Gron
• Création 31 janvier 2023 10:03
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Knowledge Capture app should reflect the "Search across multiple Help Centers" function in Guide

Hello, We don't add any new features to Knowledge Capture app. Search across multiple help centers is already available in Knowledge in the Agent Workspace. Read more Searching, linking, and quotin...

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• Tetiana Gron
• Création 31 janvier 2023 09:54
• 0 vote