Tetiana Gron
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Tetiana Gron-
Tetiana Gron a ajouté un commentaire,
Thank you for reporting!
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Tetiana Gron a ajouté un commentaire,
Hi Izabella Hammar, The rating scale in the email will be available after the EAP.
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Tetiana Gron a ajouté un commentaire,
Hi Sebastian, The functionality that is part of EAP adheres to the same plan availability as the old one, which is applicable to Suite Growth, Support Pro, and higher plans.
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Tetiana Gron a ajouté un commentaire,
Hi Tickets Support, Yes, we are doing slow rollout.
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Tetiana Gron a ajouté un commentaire,
Ashley Moore, The actual selection reporting will be available later but no in scope of the EAP. There will also be a public API to get the actual values.
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Tetiana Gron a ajouté un commentaire,
Ashley Moore, The results will be mapped to Good/Bad in the Explore reporting.
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Tetiana Gron a ajouté un commentaire,
Pedro Rodrigues 1 - yes, dynamic content is supported in CSAT2 - we haven't yet established all connections between the new CSAT and all systems that use the results. 3 - the CSAT uses the formula ...
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Tetiana Gron a ajouté un commentaire,
Hi everybody, You can read about CSAT EAP limitations What is the Customizable CSAT EAP.
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Tetiana Gron a ajouté un commentaire,
Hi Kirill Akimov, We are still working on finalizing the CSAT EAP. Once the feature is rolled out to your account, you will get an email.
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Tetiana Gron a ajouté un commentaire,
Hi Agent 1, We are still working on finalizing the CSAT EAP. We cannot confirm an exact date yet.