Tod Brown
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Activité totale33
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Votes13
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Abonnements7
Aperçu des activités
Dernière activité effectuée par Tod Brown-
Tod Brown a ajouté un commentaire,
Hi Lucas,My apologies for any confusion I may have caused here.Regarding that ticket, you would not have access to that ticket, due to not being the Requester. My apologies, as I had been replying ...
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Tod Brown a ajouté un commentaire,
Hi Chad, This is Tod with the Zendesk Customer Advocacy Team.It's been too long! I hope you are doing well!!!!! Regarding the inquiry about the Proactive Tickets and Contextual Workspaces, I have ...
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Tod Brown a ajouté un commentaire,
Hi, My name is Tod, and I am with the Zendesk Customer Advocacy Team.I see this ticket was opened, but that you'd actually had this issue resolved on another ticket, #9953237 with Oscar.As such, I ...
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Tod Brown a ajouté un commentaire,
Hi Alan, My name is Tod, and I am with the Zendesk Customer Advocacy Team.Regarding the inquiry about the automatic assignment of a group to an organization, you could do this via a trigger if you ...
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Tod Brown a créé un article,
Recette pour le workflow : gestion de la file d’attente de transfert
Quand vous devez gérer beaucoup de clients, il est facile de passer à côté de clients mécontents. Le plus souvent, vous pouvez éviter de contrarier vos clients en suivant les tickets transférés....
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Tod Brown a créé un article,
Certaines réponses d'agent intègrent toute la chaîne d'e-mail à leur réponse.
Symptômes Mes agents utilisent Microsoft Outlook. Parfois, quand ils répondent dans un ticket, leur réponse inclut toute la chaîne d'e-mails dans leur réponse directe. Étapes de résolution Le compo...
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Tod Brown a ajouté un commentaire,
Hi Casey, My name is Tod with Zendesk Customer Advocacy, and I want to apologize for how long it has taken to get back to you on this. Regarding the feedback here about the Start Date Field for th...
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Tod Brown a ajouté un commentaire,
Hi Jed! As per the article, the updates will not update on the linked tickets back to the parent ticket. You can use the workflow with Problem Tickets and Incidents tied to those, as noted here: h...
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Tod Brown a ajouté un commentaire,
My name is Tod, and I am with the Zendesk Customer Advocacy Team! In order to add the ticket ID to anything, including the subject, you'd want to use this placeholder(minus any of the spaces): 643...
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Tod Brown a ajouté un commentaire,
Hi Sidd, My name is Tod, and I am with the Zendesk Customer Advocacy Team. First, I'm sorry about the length of time this has taken to get back to you. Regarding the inquiry about the hash value,,...