Volkan Akdugan
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Activité totale43
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Volkan Akdugan-
Volkan Akdugan a ajouté un commentaire,
Hi NoraZendesk does not currently offer triggers based on agent statuses. However, it does publish events whenever there is a change in an agent's status. If you need to initiate an action or set u...
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Volkan Akdugan a créé un article,
Annonce des abonnements webhooks aux événements de disponibilité des agents
Date de l’annonce Date du déploiement 2 octobre 2023 2 octobre 2023 Zendesk a le plaisir d’annoncer la prise en charge des événements de disponibilité des agents par le biais de webhooks. Q...
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Volkan Akdugan a ajouté un commentaire,
Thanks for the feedback, 이지훈. Could you please elaborate on the use cases you are trying to achieve?
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Volkan Akdugan a ajouté un commentaire,
Hi Mistyamber Reynolds To enable these use cases we are developing new API set called Agent Availability API, they are currently in EAP. We will launch general availability by end of this month so ...
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Volkan Akdugan a ajouté un commentaire,
Hello Lloyd, Thanks for reaching out! Please see my answers below. To enable Omnichannel Routing in Zendesk, you need to have the agent workspace enabled and messaging must be enabled at 100%. Yo...
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Volkan Akdugan a créé un article,
Annonce de la disponibilité générale des API de disponibilité des agents
Date de l’annonce Date du déploiement 21 juillet 2023 21 juillet 2023 Zendesk a le plaisir d'annoncer la disponibilité générale de son API Disponibilité des agents. Qu’est-ce qui va c...
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Volkan Akdugan a ajouté un commentaire,
Hi Rafael, we hope you will benefit from the new APIs! Please feel free to share your feedback in the community once you've start experiencing them.
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Volkan Akdugan a ajouté un commentaire,
Hi Tobias HermannsThank you for your interest in our APIs! Regarding your question, we are thrilled to announce that we will soon be launching a new set of APIs called "Agent Availability APIs". Th...
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Volkan Akdugan a ajouté un commentaire,
Hi Rina, To be clear, focus mode only supports live Chat and Talk channels. For now, you can set different priorities for incoming workload using Omnichannel Routing. In addition to that, "focus mo...
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Volkan Akdugan a ajouté un commentaire,
Hi all, Omnichannel Routing with unified agent statuses is GA'ed recently. Please check the announcement https://support.zendesk.com/hc/en-us/articles/4948172181658-Announcing-omnichannel-routing-a...