Will Poon

1. Communauté
2. Feedback - Mobile Apps
3. Zen Sell widget in the mobile app

Thanks for the information Evan,  I'll add this to the Sell teams backlog for future consideration.  We'll get back in touch on this thread if we do decide to go ahead with implementing this on mob...

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• Will Poon
• Création 26 janvier 2023 11:18
• 0 vote

1. Communauté
2. Feedback - Mobile Apps
3. Zen Sell widget in the mobile app

Hi Evan, Many thanks for your feedback. I'd love to understand your request a bit more so that I can file and log it properly in our internal systems.  Do you mean a way to see Zendesk Sell informa...

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• Will Poon
• Création 24 janvier 2023 13:52
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Mobile App Side Conversations

Hi folks, Thanks for your feedback, unfortunately, we won't be able to add this capability for 2022 as we have been focusing on releasing our new mobile app experience. We'll be looking to improve ...

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• Will Poon
• Création 1 décembre 2022 08:27
• 0 vote

1. Communauté
2. Zendesk Support EAP - New Mobile Experience and Messaging
3. EAP docs: Messaging on the Support mobile app

Hi Nicola,  I wanted to follow up and let you know that this rollout is continuing to be rolled out gradually, if you still don't see the setting, please send me an email at will@zendesk.com along ...

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• Will Poon
• Création 17 novembre 2022 09:08
• 0 vote

1. Agent guide
2. Zendesk Support app for mobile
3. Using notifications in the Zendesk Support mobile app

Thanks for your feedback Oliver,  We've added this internally to our insights tracker.  Thanks, Will

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• Will Poon
• Création 8 novembre 2022 10:53
• 1 vote

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: October 2022

Hi Zachary,  Thanks for your message, for our first release of the iOS app, we will not support copy and paste of the content but it's on our roadmap to implement this feature.  Keep a watch for fu...

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• Will Poon
• Création 4 octobre 2022 13:05
• 0 vote

1. Communauté
2. Zendesk Support EAP - New Mobile Experience and Messaging
3. How do I sign up for the New Support App agent experience EAP?

Hi Chris,  The iOS version is scheduled to be released at the end of September. Please keep an eye for an update in the Apple Appstore for a new update.  Thanks, Will

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• Will Poon
• Création 6 septembre 2022 07:30
• 0 vote

1. Communauté
2. Zendesk Support EAP - New Mobile Experience and Messaging
3. How do I sign up for the New Support App agent experience EAP?

Hi Leonardo, can you confirm what version of the app you are using? The version number is located in the Settings menu at the bottom, it should be 2.x.x.   The app version with the new experience i...

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• Will Poon
• Création 6 septembre 2022 07:16
• 0 vote