Zsa Trias
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Activité totale330
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Dernière activité
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Abonné à0 utilisateur
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Votes6
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Abonnements151
Aperçu des activités
Dernière activité effectuée par Zsa Trias-
Zsa Trias a ajouté un commentaire,
Hello there, I will create a ticket for your inquiry so we can investigate further the behavior that you have experienced. You should receive a separate email from me.
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Zsa Trias a ajouté un commentaire,
Hello Elizabeth, Let me create a ticket for your inquiry so we can look into your account. You will receive a separate email for the ticket that I am going to create.
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Zsa Trias a ajouté un commentaire,
Hello Liam, AskNicely is a third-party, so we do not have information about how it works, but to answer your question about tagging tickets, there is currently no way to tag tickets via business ru...
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Zsa Trias a ajouté un commentaire,
Hello Omar, "Automatic ticket tagging" is a feature where tags are added based on ticket content. If you don't have this setting enabled, you may also want to look into the user's tags and the orga...
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Zsa Trias a ajouté un commentaire,
Hello Hannah! In the filter configuration, the option to 'link with' is used to match up the same fields from different datasets. But for time filters, you can simply pick all the ones you need fro...
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Zsa Trias a ajouté un commentaire,
Hello Tyler, Justin, This behavior in the Advanced Search app seems to be related to this announcement: Temporary disablement of the Export Search Results API endpoint for some agents The workarou...
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Zsa Trias a ajouté un commentaire,
Hello Sai, Unfortunately, we do not have a trigger condition that is based on the CC'd users. If you add these users manually on the CC field, you can probably also add a tag depending on the user...
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Zsa Trias a ajouté un commentaire,
Hello Steve, We could only change the color for Constant trend lines, both Linear and Polynomial trend lines would match the color of the metric itself.
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Zsa Trias a ajouté un commentaire,
Hello Patrick, This is the expected behavior at the moment wherein the requester's language is detected on the first request and it will be based on the selected language of the user from the Help ...
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Zsa Trias a ajouté un commentaire,
By saying "website", do you mean "Help Center"?If you wish to have a second Help Center page, you would need to set up Multibrand. With Multibrand, you can set up multiple Help Centers and set up b...