Kerry Charlton

Activité totale

21
Dernière activité

27 octobre 2021 19:01
Membre depuis

15 avril 2021 14:45
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0 utilisateur
Abonnés

1 utilisateur
Votes

0
Abonnements

10

Aperçu des activités

Dernière activité effectuée par Kerry Charlton

Kerry Charlton a ajouté un commentaire, 26 octobre 2021 12:23
Felipe Tecna If you require routing to specific groups, based on language you need to set up brands for this requirement. For example. UK Social, DE Social etc You then associate the relevant bran...
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- Kerry Charlton
- Modifié 26 octobre 2021 12:24
- 2 votes
Kerry Charlton a ajouté un commentaire, 26 octobre 2021 12:13
Derrek Jennings - This is possible, you need to create a standard calculated attribute. This is for minutes - ROUND(DATE_DIFF([ATTRIBUTE],[Ticket created - Timestamp],"nb_of_minutes")) This is for ...
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- Kerry Charlton
- Création 26 octobre 2021 12:13
- 1 vote
Kerry Charlton a ajouté un commentaire, 20 octobre 2021 08:42
This was possible to create in Insights, can the ETA please be expedited for the current bug so this is achievable in Explore.
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- Kerry Charlton
- Création 20 octobre 2021 08:42
- 4 votes
Kerry Charlton a ajouté un commentaire, 19 juillet 2021 14:37
Dominic has successfully demoed a workable solution to me. The issue is occurring due to cache browser settings. Sometimes if you remove the agent from the desired WhatsApp routing group and then a...
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- Kerry Charlton
- Création 19 juillet 2021 14:37
- 3 votes
Kerry Charlton a ajouté un commentaire, 12 juillet 2021 15:49
There doesn't appear to be a solution, however, I am liaising with Dominic a Zendesk Technical Support Architect who is being very helpful and is currently looking into this with the product team...
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- Kerry Charlton
- Création 12 juillet 2021 15:49
- 0 vote
Kerry Charlton a ajouté un commentaire, 30 juin 2021 14:22
Zendesk support suggested creating a Support Interface trigger as detailed in this article This does not work, the Messaging tickets i.e WhatsApp are still broadcast to all agents, not the specifi...
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- Kerry Charlton
- Création 30 juin 2021 14:22
- -1 votes
Kerry Charlton a créé une publication, 30 juin 2021 07:17
WhatsApp/Messaging Agent Work Space
Répondu
1. Communauté
2. Zendesk Suite Q&A
When the Agent Workspace is activated WhatsApp has to be connected via Messaging channels, as it has to be when Agent Workspace is enabled Messaging tickets i.e WhatsApp is presented to agents via...
- Kerry Charlton
- Création 30 juin 2021 07:17
- 9 abonnés
- 10 commentaires
- 8 votes
Kerry Charlton a créé une publication, 25 mai 2021 13:51
Chat trigger to tag a chat when a customer has initiated a chat with an agent, but then the customer doesn't respond and remains idle
1. Communauté
2. Feedback - Chat and Messaging (Chat)
We have spoken to Zendesk Support who has confirmed it is not currently possible to create a Chat trigger to tag a chat when a customer has initiated a chat with an agent, but then the customer doe...
- Kerry Charlton
- Création 25 mai 2021 13:51
- 3 abonnés
- 1 commentaire
- 0 vote
Kerry Charlton a ajouté un commentaire, 20 août 2019 15:32
Hi, We have a requirement to review backlog tickets based on tag and organisations within a single report, I have logged a ticket and am keen to understand if it is possible to use multiple da...
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- Kerry Charlton
- Création 20 août 2019 15:32
- 0 vote
Kerry Charlton a ajouté un commentaire, 26 mars 2019 08:53
Hi Vincent, Yes, we would like to be able to build a report with the metrics/attributes listed. Kind Regards Kerry
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- Kerry Charlton
- Création 26 mars 2019 08:53
- 0 vote