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Josh

Adhésion le 15 avr. 2021

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Dernière activité le 23 févr. 2024

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Dernière activité effectuée par Josh

Josh a ajouté un commentaire,

CommentaireFormatting and customizing your email

Sabra:

Not sure if it's related to this, and the agent I am working with doesn't seem to know either.

 

Afficher le commentaire · Publication le 13 avr. 2023 · Josh

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Josh a créé une publication,

Publication Feedback - Ticketing system (Support)

Does anyone else get annoyed by the message that basically forces you to pull your laptop, turn it on, log into zendesk, go through 4 additional clicks to get to the widget - all just to hear back from a support agent?

 

I compare this message to:

- If you call a store and want to know if they are open and they'd respond "Please come into our store to find out"

- Calling a mechanic to see if your car is done or what the bill is "Please come to our store to find out"

- Being sick and calling a restaurant to order food and forgetting to add on breadsticks just to call the restaurant back and be told "Please log into our website to made adjustments to your order or come into our store"

This forceful message is frustrating and downright annoying because I can't even respond to a ticket (or make one using the normal support@zendesk.com email anymore) from my phone. Sitting on a plane, on a boat, or anywhere away from my computer, etc.

 

I don't know who thought this is a great idea but I am hoping this feedback gets to them.

Publication le 13 avr. 2023 · Josh

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Josh a ajouté un commentaire,

CommentaireCustomer management and profiles

Chad Susa (Gravity CX - Zendesk Partner) - like you, I also searched high and low to use the feature I also pay for. To my surprise, this feature is only available to one single person in your organization, the admin. 

It is beyond frustrating that this is a paid add-on and support tells me its unavailable for my agents to use. What use is this is if only one single person can use it?

 

Afficher le commentaire · Publication le 11 avr. 2023 · Josh

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Josh a ajouté un commentaire,

CommentaireEnd users and organizations

"At the moment, we don't have a permission set that allows for an agent to "view-only" all orgs. "

Any updates to this? Everything we have is SSO/API based to sync with our app. We don't want agents being able to edit things if they are synced via API with our app.

Please advise

Afficher le commentaire · Publication le 06 avr. 2023 · Josh

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Josh a ajouté un commentaire,

CommentaireFormatting and customizing your email

We have noticed a really poor experience in our agent UI lately. Not sure if it's related to this, and the agent I am working with doesn't seem to know either.

Afficher le commentaire · Publication le 05 avr. 2023 · Josh

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Josh a ajouté un commentaire,

CommentaireCustomer management and profiles

Hoping this feature gets a facelift and much needed feature additions soon. Targeting customers has always been oddly hard with zendesk products when compared to something like Intercom.

Afficher le commentaire · Publication le 04 avr. 2023 · Josh

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Josh a ajouté un commentaire,

CommentaireHow to manage the help center

We need a higher limit than 20MB

Afficher le commentaire · Publication le 21 mars 2023 · Josh

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Josh a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We are still forced to go through Z Bot.... Horrible.

Afficher le commentaire · Publication le 18 mars 2023 · Josh

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Josh a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

It's sad this hasn't been a priority since 2015, and still continues to be low priority. 

Afficher le commentaire · Publication le 18 mars 2023 · Josh

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Josh a créé une publication,

Publication Feedback - Ticketing system (Support)

Is zendesk starting to use GPT for anything? Intercom's implementation is very promising....

https://www.intercom.com/help/en/articles/6955446-ai-assist-inbox-features-beta

Publication le 28 févr. 2023 · Josh

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