Josh
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Activité totale298
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés2 utilisateurs
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Votes48
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Abonnements121
Aperçu des activités
Dernière activité effectuée par Josh-
Josh a ajouté un commentaire,
Jaanika O of course it will. ZD invests 200% into AI but invest 15% in other parts of the software that desperately need help
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Josh a ajouté un commentaire,
Sabra: Not sure if it's related to this, and the agent I am working with doesn't seem to know either.
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Josh a créé une publication,
"Log In to view your updates" email zendesk now sends
Does anyone else get annoyed by the message that basically forces you to pull your laptop, turn it on, log into zendesk, go through 4 additional clicks to get to the widget - all just to hear back ...
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Josh a ajouté un commentaire,
Chad Susa (Gravity CX - Zendesk Partner) - like you, I also searched high and low to use the feature I also pay for. To my surprise, this feature is only available to one single person in your orga...
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Josh a ajouté un commentaire,
"At the moment, we don't have a permission set that allows for an agent to "view-only" all orgs. " Any updates to this? Everything we have is SSO/API based to sync with our app. We don't want agent...
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Josh a ajouté un commentaire,
We have noticed a really poor experience in our agent UI lately. Not sure if it's related to this, and the agent I am working with doesn't seem to know either.
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Josh a ajouté un commentaire,
Hoping this feature gets a facelift and much needed feature additions soon. Targeting customers has always been oddly hard with zendesk products when compared to something like Intercom.
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Josh a ajouté un commentaire,
We need brand specific access included in roles. Some agents should only see certain brands
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Josh a ajouté un commentaire,
We need a higher limit than 20MB
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Josh a ajouté un commentaire,
We are still forced to go through Z Bot.... Horrible.