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Kyle Pinkley

Adhésion le 15 avr. 2021

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Dernière activité le 10 nov. 2023

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Dernière activité effectuée par Kyle Pinkley

Kyle Pinkley a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We noticed that the Audit Log does not contain an entry when the external ID is changed manually via the API. Please take this into consideration. 

Afficher le commentaire · Publication le 25 août 2022 · Kyle Pinkley

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Commentaire de la communauté Feedback - Ticketing system (Support)

This is an issue with a text expander program we use called Typinator, but is also an issue depending on where the agent copies formatted text from. 

Our agents have been experiencing the same thing with TextExpander.

This update that we didn't have time to prepare for has impacted the ability for our agents to properly paste text. They now need to spend time formatting pasted text, which is an obstacle that wastes time in each ticket. 

100% agree.

Afficher le commentaire · Publication le 08 août 2022 · Kyle Pinkley

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Kyle Pinkley a créé une publication,

Publication Feedback - Help Center (Guide)

This piggy backs off of this feedback I filed yesterday ( https://support.zendesk.com/hc/en-us/community/posts/4823728431386-Flow-builder-Report-showing-user-inputs-during-bot-conversation ). To see how users are interacting with the bot, I would love to see the ability in content queues to show the users inputs during a bot conversation. 

Publication le 03 août 2022 · Kyle Pinkley

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Kyle Pinkley a créé une publication,

Publication Feedback - Reporting and analytics (Explore)

To see how users are interacting with the bot, I would love to see the ability to create a report showing the user inputs during a bot conversation. I confirmed with Zendesk (#10661596) that this is not possible.

Publication le 02 août 2022 · Kyle Pinkley

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Kyle Pinkley a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Agents from our team have reported the same thing as well with Google Translate. 

Afficher le commentaire · Publication le 02 août 2022 · Kyle Pinkley

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Kyle Pinkley a ajouté un commentaire,

CommentaireAccount settings of the ticketing system

My eyes would thank you if you could add a native dark mode feature in Zendesk.

Afficher le commentaire · Publication le 10 juin 2022 · Kyle Pinkley

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Kyle Pinkley a créé une publication,

Publication Feedback - Ticketing system (Support)

When Zendesk has critical maintenance for a pod/cluster, they will place a banner in the agent's workspace mentioning it:

The banner stays visible in *.zendesk.com until you X out of it. I could see the benefit of Zendesk admins being able to place their own banner for agents to see, with the option for the admin to toggle it off/on.

Publication le 03 mai 2022 · Kyle Pinkley

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Kyle Pinkley a ajouté un commentaire,

CommentaireAttachments and CCs

There is a typo, "Googce Sheets" should be "Google Sheets".

Afficher le commentaire · Publication le 20 avr. 2022 · Kyle Pinkley

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Kyle Pinkley a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

This has been reported on a couple of occasions by our agents. In some cases the limit is not high enough depending on how much output from logs is sent. The customer needs to receive all of the response the agent is sending. Having a warning show when the limit is reached and when the customer submits a response would at least help.

Afficher le commentaire · Publication le 31 janv. 2022 · Kyle Pinkley

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Kyle Pinkley a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Afficher le commentaire · Publication le 16 nov. 2021 · Kyle Pinkley

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