Ryan Boyer

1. Communauté
2. Feedback - Ticketing System (Support)
3. Remember filters in Knowledge tab in the Context panel

While the update to the default filters is helpful, we need the ability to have agents preset their own individual filters and have that saved in their own workspace. We have segments of agents tha...

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• Ryan Boyer
• Création 2 juin 2023 16:58
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Using "Followers" values in Explore

In our instance, we also need the ability to report on the Followers field in Explore. This data would be useful in reports and for tracking purposes.

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• Ryan Boyer
• Création 1 juin 2023 16:57
• 0 vote

1. Guide
2. ...
3. Guide basics
4. Guide product limits for your help center

Is there a way to query or run a report on some of these limits to see how close we are to them? For example, images, is there a way for us to see how many images are currently in our library so we...

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• Ryan Boyer
• Création 27 mars 2023 15:03
• 0 vote

1. Support
2. ...
3. Ticket customization
4. Creating custom ticket statuses

Like others have mentioned above, we would like the ability to restrict custom statuses to certain groups/forms. In our instance, we serve a wide variety of use cases, and different groups have dif...

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• Ryan Boyer
• Création 23 mars 2023 13:43
• 2 votes

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Thanks, Toby Sterrett. For the EAP, if we sign up is this an on/off switch we can turn on in our account? Also, are we able to just deploy it in one of our lower environments to test before having ...

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• Ryan Boyer
• Création 28 février 2023 19:32
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Toby Sterrett, just checking in to see when we will see the tooltip in our context panel to enable this. Thanks!

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• Ryan Boyer
• Création 27 février 2023 14:29
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing the updated Guide Knowledge Base dataset in Explore

Hi, Orsolya Forster. Thanks for the response. The ticket I opened with Zendesk Support is 11236673 for more information on the specific issue I see with Article category title appearing blank for c...

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• Ryan Boyer
• Création 20 février 2023 16:05
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing the updated Guide Knowledge Base dataset in Explore

I appreciate the update! I was just chatting with Support after discovering that Article category title will only display in a report if the article was published after 11/22/22. I understand that ...

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• Ryan Boyer
• Création 16 février 2023 14:55
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Hi, Toby Sterrett, is there any update on when this feature will be released? Thanks!

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• Ryan Boyer
• Création 30 janvier 2023 15:03
• 4 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Help center category views

Thanks for outlining this query. If I'm reading this correctly, for a category that has 500 articles, we would have to manually place each article title one by one in each category in the attribute? 

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• Ryan Boyer
• Création 5 janvier 2023 14:48
• 0 vote