Megan Lalock

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Viewing the audit log for changes

I wanted to throw out some feedback on this:For basic functionality the filtering is great if you know exactly what you are trying to find however, if you are trying to find a specific change the f...

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• Megan Lalock
• Création 20 octobre 2021 21:44
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. UX Improvements - a collection

Searching the Audit logs and groups would be a huge help for my business. This is a great post to see what others are going through and knowing it's not " just me."

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• Megan Lalock
• Création 1 juin 2021 18:50
• 1 vote

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

I wanted to comment on this and bring up an obstacle that we are seeing after migrating to agent workspace.  Before going to agent workspace when you had a conversation in a side conversation email...

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• Megan Lalock
• Création 20 avril 2021 22:57
• -1 votes

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

I just enabled the ability to use child tickets today in my instance. So far, this is great but there is one issue that I wanted to see if there was a workaround for it. If I am having to reach out...

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• Megan Lalock
• Création 31 mars 2021 22:21
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Trigger Conditions: Sender email address

I ran into this same issue today when I was trying to create a trigger based on a customer's email address. I am truly surprised at some of the things that Zendesk doesn't support when much smaller...

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• Megan Lalock
• Création 24 mars 2021 17:11
• 0 vote

1. People
2. ...
3. End users and organizations
4. Understanding Zendesk Support user roles

I wanted to bring up the discussion on the amount of time this takes to update in your instance. What is the average timeframe this update takes on an account that didn't have this enabled? I start...

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• Megan Lalock
• Création 24 mars 2021 16:53
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Why can you not CC a support address or use in side conversations?

Ria, This is something that was a huge issue for us in the beginning of Zendesk and it took awhile to get used to. If you enable the "Zendesk Agent Workspace" it will actually allow you to create a...

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• Megan Lalock
• Création 9 février 2021 16:34
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Sending a Scheduled Query in Explore

I wanted to comment and give this a bump! I would much prefer to have a query go out on a schedule than having to migrate one thing over to a dashboard. Please enable this functionality as it would...

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• Megan Lalock
• Création 9 février 2021 16:30
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Trigger Conditions: Sender email address

I am chiming in with my 2 cents. I am super surprised that this is not standard functionality where we can make triggers based on an email. Besides making an organization ( which you would need to ...

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• Megan Lalock
• Création 2 février 2021 16:48
• 0 vote

1. Support
2. ...
3. Ticket management
4. About ticket fields

I wanted to comment on the task section piece and see if anyone has any advice. For Zendesk if you mark a task to be due on a certain date, the rules for that are as follows " The due date is defin...

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• Megan Lalock
• Création 27 janvier 2021 18:16
• 1 vote