Trevor Kanaya

1. Communauté
2. Zendesk Suite Q&A

Hi all, Just wondering if there's a solution for reporting on a number of replies and solves, only if they were submitted by agents who are in a certain group. I'm able to report on those submissio...

• Trevor Kanaya
• Création 4 février 2021 18:49
• 2 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hi there, I've been working with this for a few hours and I don't think I'm doing anything wrong, so maybe a bug? I'm using a 'Group' attribute I've created in a query to report on 4 'member' attri...

• Trevor Kanaya
• Création 2 février 2021 02:23
• 2 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hi all, We use a custom organisation field (drop down) in Zendesk to record what pricing/service tier our customers are on. We currently run a report (outside of Zendesk) each month to show changes...

• Trevor Kanaya
• Création 26 janvier 2021 15:20
• 3 abonnés
• 1 commentaire
• 1 vote