Thomas Wang
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Dernière activité effectuée par Thomas Wang-
Thomas Wang a ajouté un commentaire,
Hi, Jonathan How to make the Internal Note as the default setup for all the comments ?
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Thomas Wang a ajouté un commentaire,
But when customer cc'ed in the ticket see that comment in the Public Reply it is too late. I'm looking for a way to remind agents checking what they put into Public Reply before submitting the tick...
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Thomas Wang a créé une publication,
Internal notes in Zendesk Ticket
Hi, Zendesk team Recently there are some cases that the agent wrongly pasted internal communication into Public Reply instead of Internal notes. Is that possible to add confirmation pop-up windows...
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Thomas Wang a ajouté un commentaire,
+1. Yes we also would like to have this function because sometimes the teams only need to work half due to public holiday