Thomas Wang

1. Communauté
2. Feedback - Ticketing System (Support)
3. Internal notes in Zendesk Ticket

Hi, Jonathan  How to make the Internal Note as the default setup for all the comments ?

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• Thomas Wang
• Création 2 février 2021 15:06
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Internal notes in Zendesk Ticket

But when customer cc'ed in the ticket see that comment in the Public Reply it is too late. I'm looking for a way to remind agents checking what they put into Public Reply before submitting the tick...

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• Thomas Wang
• Création 2 février 2021 07:34
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Business Hours: Half-Day Holidays & Holiday Repetition

+1. Yes we also would like to have this function because sometimes the teams only need to work half due to public holiday

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• Thomas Wang
• Création 15 octobre 2019 13:26
• 3 votes