Monica
-
Activité totale391
-
Dernière activité
-
Membre depuis
-
Abonné à1 utilisateur
-
Abonnés0 utilisateur
-
Votes247
-
Abonnements91
Aperçu des activités
Dernière activité effectuée par Monica-
Monica a ajouté un commentaire,
Being able to filter by many aspects of ticket and requester data would improve the functionality of the live dashboard. Should be able to filter by requester locale at a minimum.
-
Monica a ajouté un commentaire,
Adding my support to this request as well. Being able to make target when a field is changed is crucial for automations and triggers to not create workarounds (triggers/tags) or manual agent action...
-
Monica a ajouté un commentaire,
Chad's feedback is in big part why Zendesk search doesn't work for us.
-
Monica a ajouté un commentaire,
I also find it confusing and it would be better served by some renaming. Examples that need work, but the idea: Online to Online - All channels and Away to Online - Support/Email tickets.
-
Monica a ajouté un commentaire,
In the vein of short/hang up voicemails, does anyone have ideas for instances where you don't have transcription set up?
-
Monica a ajouté un commentaire,
The focus on singular language for the content tag and therefore needing to create new tags for each language makes this a bit less useful. Would love to see labels and content tags have translatio...
-
Monica a ajouté un commentaire,
While the coming features of Omnichannel Routing sound like it would make it more viable. It does have some lingering questions for the tickets sent to other teams with macro setting changes. To th...
-
Monica a ajouté un commentaire,
Being able to report on Skipped tickets is the ideal. This would allow direct managers of teams that do not manage the Zendesk instance to be able to track their team and flag knowledge and process...
-
Monica a créé une publication,
Call and Voicemail Recording Deletions
RéponduFeature Request Summary: We should be able to grant the ability to delete call recordings to users defined as admins in the Talk product without giving them the admin role in Zendesk Support/Suit...
-
Monica a ajouté un commentaire,
I would want the skills for a ticket and the agent to match because our skills would align with other tool permissions. However, the complication I see is for managers who may have the skills but d...