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David Bjorgen

Adhésion le 15 avr. 2021

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Dernière activité le 28 févr. 2025

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Dernière activité effectuée par David Bjorgen

David Bjorgen a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Support Admin, you can always remove the element from the DOM if you're concerned with users gathering data from the HTML.

 

Something like this:

const $element = $(this);

$element.remove(); // Remove element if conditions are not met

Afficher le commentaire · Publication le 28 févr. 2025 · David Bjorgen

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David Bjorgen a créé une publication,

PublicationZendesk EAP - New Article Editor in Guide

Table captions are added to the top of the table by default. Why is there’s no way to move the caption of the table to the bottom outside of changing the CSS of the caption to caption-side: bottom?

Publication le 02 oct. 2024 · David Bjorgen

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David Bjorgen a créé une publication,

PublicationZendesk EAP - New Article Editor in Guide

Tables added through the WYSIWYG editor have default styles, including table and cell borders. Because these styles are added inline, they overwrite any theme styles set in the CSS. Perhaps there needs to be an option to add an unstyled table, which would allow the theme CSS to do its job. Or better yet, allow users to create custom styles that would match their theme, even enabling a default custom style to be applied to all new tables.

Publication le 02 oct. 2024 · David Bjorgen

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David Bjorgen a créé une publication,

PublicationZendesk EAP - New Article Editor in Guide

We now have the ability to add a

to tables using the editor, but where is the feature for images? After all, they're both wrapped in
elements.

Publication le 02 oct. 2024 · David Bjorgen

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David Bjorgen a créé une publication,

PublicationZendesk EAP - New Article Editor in Guide

Copy and pasting text from websites or documents retains the formatting and styling, which is undesirable. Is there a way to paste text as unformatted, or remove the formatting using the toolbar?

Publication le 02 oct. 2024 · David Bjorgen

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David Bjorgen a créé une publication,

PublicationZendesk EAP - New Article Editor in Guide

We currently use a combination of

 and  tags to display code in our Help Centers. We embed the  tags within 
 tags, but the new editor is identifying it as a code block and stripping out any internal tags from within the 
 tags.

Publication le 02 oct. 2024 · David Bjorgen

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David Bjorgen a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - New Article Editor in Guide

Agreed. This would be a great use of HTML blocks, especially if they weren't linked by default.

Afficher le commentaire · Publication le 02 oct. 2024 · David Bjorgen

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David Bjorgen a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

Oleksandr Nebylytsia you'll need to navigate to the “Security” section in your Guide settings and make sure the “Display unsafe content” option is checked.

Afficher le commentaire · Publication le 23 sept. 2024 · David Bjorgen

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David Bjorgen a ajouté un commentaire,

CommentaireEnd-user guide for Help Center

Michael Lorch I'm assuming it has something to do with article permissions. You wouldn't want the AI to suggest an answer to the wrong user segment.

Afficher le commentaire · Publication le 05 sept. 2024 · David Bjorgen

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David Bjorgen a ajouté un commentaire,

CommentaireEnd-user guide for Help Center

I hope the final product allows greater customization when it comes to styling.

Afficher le commentaire · Publication le 05 sept. 2024 · David Bjorgen

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