bill cicchetti
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Dernière activité effectuée par bill cicchetti-
bill cicchetti a ajouté un commentaire,
Cant this be done using the new custom ticket statuses?
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bill cicchetti a ajouté un commentaire,
Lila Kingsley: Thanks Lila for the information. Since we currently are not using any other channels other than requests coming in via email, phone (tickets manually created by Agents) and the webf...
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bill cicchetti a ajouté un commentaire,
We just switched to Agent Workspace and noticing that if you enter notes and then switch from one reply type to another (ie enter notes as public and toggle it to Internal notes before saving chang...
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bill cicchetti a ajouté un commentaire,
Hi ZD, It appears the link here (Talk Mobile SDK) is broken If you're adding a call button to an app, the app must be enabled with a call button and associated with a digital line using the Talk M...
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bill cicchetti a ajouté un commentaire,
Gerald, You can exclude NULLS using a filter on the report. Example below:
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bill cicchetti a ajouté un commentaire,
@... Looking to test the mapping of custom fields in ZD with Jira fields. With all the jira info in the applet you cant report, create triggers, or make visible to customers. One example if updatin...
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bill cicchetti a ajouté un commentaire,
Is it possible to link 2 separate ZD instances (Sandbox and Prod) to the same Jira instance? Our DEV team only has a Prod Jira but would like to do some isolated testing in our ZD Sandbox into the...
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bill cicchetti a ajouté un commentaire,
Will this be reportable via Explore? As of now you cannot report on the group(s) an Agent is currently assigned to. Explore will pull back any group they belonged to in the past also since it pull...
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bill cicchetti a ajouté un commentaire,
PAUL STRAUSS That's understandable. I was referring mainly to the main support ticket forms with the Org and User info. Its frustrating for example when you want backlog info with some ticket vol...
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bill cicchetti a ajouté un commentaire,
Why not just get rid of datasets and allow us to report across the entire DB? My guess is the reason why is for "performance reasons" which seems to drive alot of architectural decisions and makin...