bill cicchetti
-
Activité totale177
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés1 utilisateur
-
Votes31
-
Abonnements81
Commentaires
Votes sur l’activité pour bill cicchetti-
As a user of the software I read this as "we are removing some functionality because we are having problems with maintaining acceptable performance levels." It seems like many changes are being mad...
-
I also would like to see this functionality added. IMO its not realistic to have create an entire new dashboard in order to get one report/query sent to a group or an agent on a scheduled basis. ...
-
This becoming more and more of a headache as users are reporting incoming requests not being made into tickets. If the ticket happened to get flagged and placed into the Suspended folder and someo...
-
Comments, even just last comment, would be great. Our CSM's provide reports to their clients with information on their ticket history. There are times these lists can be large and clients cannot e...
-
Ticket is closed -> client responds...Seems pretty common practice for the person originally assigned to this ticket to be assigned to this new one and/ have or some easier way (without the need fo...
-
I too would like this ability since our Developers many times add scripts/screenshots/logs to the shared tickets that are needed by the support staff. I was able to share attachments in ZD to Jir...
-
We are in desperate need of this functionality also. We have two different DEV groups using two different Jira instances that we need to interact with Support groups in the same ZD instance. I ...
-
Would love to see this added. Hard to explain to the users why something deemed as basic as this is not available.
-
Could someone at Zendesk provide an update on this request? i.e. is it on the road-map? If so is there a general ETA? This lack of functionality could serious effect how we plan to roll out Explore...
-
Seems like such an easy field to report off of. Its hard to explain to our managers why a report shows a user belongs to multiple groups because its pulling the user group from the ticket not the ...