bill cicchetti
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Activité totale205
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Dernière activité
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Votes36
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Abonnements90
Publications
Activité récente par bill cicchetti-
Ability to determine what reports custom attributes and metrics are included in
I find it very difficult to manage custom attributes and/or metrics. I would love to determine what custom work is being used on which reports so I know: 1) Is it safe to delete it? 2) If I edit i...
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New dataset dedicated to all fields on the User and Org screens
Feature Request Summary: I would like a user/organization dataset that is includes just the data within the org and user screens. Description/Use Cases: Currently most of the user and org da...
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Make currently viewed Explore Dashboard tab more apparent
Feature Request Summary: Zendesk Support should make the tab a user is currently viewing on a dashboard more apparent to the user. When there are multiple tabs on a dashboard and reports on tabs ...
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Ability to easily report on Last Update by Assignee
It is common for managers to want to monitor the activity of tickets based on the last update provided by the assignee of the ticket. Currently there is no way that I am aware of of reporting on t...
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Alter behavior when Clicking the "Cancel" button on the warning about large data results clears entire query
I've found that when you are putting together a report in Explore that potentially can result in the return of a large data set and you click the "Cancel" button in the the pop-up dialogue box warn...
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Explore:Simplify the process of colorization of results
I am requesting that the process of setting the color of the returned data in a report based on a value be simplified. Currently in order to set the color of s result based on the value returned y...
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Number of open tickets per agent or department at the end of each month
RéponduHi all, Looking to create a report in Explore that will show how many assigned tickets are still open at the end of each month grouped by agent and/or support department(we have multiple support ...
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Assignee choicelist includes all users
PlanifiéeOne issue I have with Explore is the fact when you use the Attribute of Assignee the list includes not only your Agents but also all the end users in your system. I have confirmed this with ZD Sup...