Melissa Blanding
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Dernière activité effectuée par Melissa Blanding-
Melissa Blanding a créé une publication,
Zendesk Talk Auto Log off Agents and Reporting
So reached out to support about this and they said that neither of these features are currently available, but there are things that are important to our organization. 1.) When agent logs out o...
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Melissa Blanding a créé une publication,
Restrict Sending Surveys every 30 days from Last Survey Sent
I wanted to share the method I use to restrict sending surveys to customers only if they haven't gotten a survey from us in the past 30 days. I wanted to give Credit to this article from Graem...
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Melissa Blanding a ajouté un commentaire,
Thanks @Rich. I have a report set up now to monitor for unassigned tickets and your suggestion gave me a great idea! Rather than create a second set of triggers for closed tickets, I'm thi...
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Melissa Blanding a ajouté un commentaire,
Adding my vote to prioritizing this feature in Zendesk. We just recently discovered we had 100's of tickets that were out in limbo that we weren't aware of because of this problem which leads of ...