Johannes Ganter
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Dernière activité
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Votes9
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Aperçu des activités
Dernière activité effectuée par Johannes Ganter-
Johannes Ganter a ajouté un commentaire,
I mean, it's been 8 years. How can this still not be delivered? Every basic email provider offers this.
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Johannes Ganter a ajouté un commentaire,
+ 1. This is an absolutely crucial gap to be closed. Agents easily overlook the missing email address. There's has to be an error/warning message, or the ability to create a trigger condition.
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Johannes Ganter a ajouté un commentaire,
Hey guys, why is the trigger "updated via Whatsapp" not working? I'd like to route a ticket to a specific group, based on keywords the customer is using in his initial message. But the trigger I se...
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Johannes Ganter a ajouté un commentaire,
Hey guys, has the problem mentioned above by @... been resolved? Is it possible to route multiple WhatsApp numbers to specific groups? As in, can I route number X to Group 1 and number Y to Group 2?
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Johannes Ganter a ajouté un commentaire,
It's incredibly important to do something about this. We're literally losing out on bookings of customers who submitted their email address with a typo. Just let mailer daemons come through. We can...
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Johannes Ganter a ajouté un commentaire,
Hi Pedro, I'm aware of the app and we'll be using it for now. However, this is just another app that agents have to get used to, instead of just having this very basic feature out of the box. Every...
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Johannes Ganter a ajouté un commentaire,
Incredible that this is still not possible. Very basic feature, which you're sort of already offering via views. Why not for search results?
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Johannes Ganter a ajouté un commentaire,
Agree, we need to be able to delete and redact side conversations. Otherwise the feature is too much of a data security problem.
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Johannes Ganter a ajouté un commentaire,
How can it be that I can't show a date field in the widget? That screws up any prioritisation rule you would create? Doesn't make any sense to me...
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Johannes Ganter a ajouté un commentaire,
Hey @..., I followed every step you explained above, but for some reason my content doesn't show with the colour options. Any idea what might be wrong?