Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
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Activité totale310
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés3 utilisateurs
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Votes91
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Abonnements105
Aperçu des activités
Dernière activité effectuée par Sam-
Sam a ajouté un commentaire,
Hi Troy Johnston! I may be able to clear some of these up in lieu of a response from Salvador. EAP refers to Early Access Program, a quasi-pilot similar to a beta. A list of Zendesk betas and EAPs ...
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Sam a ajouté un commentaire,
Would be helpful for us as well!
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Sam a ajouté un commentaire,
Salvador Vazquez Is there any update to the work your team is considering for Views?
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Sam a ajouté un commentaire,
Also handy for us. It would be beneficial to segregate the date a survey is received from a ticket update date, because one does not necessarily equal the other. Right now, it would be assumed that...
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Sam a créé une publication,
Feature Request: Expand Help Center API to include Article Verification
Feature Request Summary: Help Center should have an API endpoint for Article Verification, or attributes within the existing Article endpoint for verification. Description/Use Cases: Verificati...
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Sam a ajouté un commentaire,
Sorting the comment thread would be great. Even better: the ability to sort and save as the default sort. This is one of the primary reasons we have not moved to Agent Workspace. Our team almost ex...
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Sam a ajouté un commentaire,
Hi Irfan Mir! This is by design; please see Causes for Ticket Suspension for more info.
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Sam a créé une publication,
Feature Request: Add pre-filled form options to link handler in Help Center
Feature Request Summary: Help Center {{ link }} handler, specifically for 'new-request' identifier, should support pre-filled ticket form options. Description/Use Cases: Help Center admins who ...
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Sam a ajouté un commentaire,
Hi Frank! Do you happen to know how large the attachment was? It is possible that it was large enough for their mail server to send to you, but not for Gmail to forward out. By default, the attachm...
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Sam a ajouté un commentaire,
Hi Frank! It depends on where the undeliverable message came from. On some email servers, if the limit exists there for outbound messages, Zendesk may never have received it at all. In the end, ...