Vladimir Petrushenka

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Transitioning to the new Explore dashboard builder: Your questions answered

Hi Shawna James, that would be great if you could share the recording. Thanks a lot. 

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• Vladimir Petrushenka
• Création 3 novembre 2023 09:22
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Transitioning to the new Explore dashboard builder: Your questions answered

Hi Walter Bellante and Shawna James, I've signed up for the Explore feedback round table event, but I can't seem to join the call. The link that was sent to me in the confirmation email takes me ba...

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• Vladimir Petrushenka
• Création 2 novembre 2023 16:15
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Transitioning to the new Explore dashboard builder: Your questions answered

Thanks for clarifying these, Walter, and hope you are well. 

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• Vladimir Petrushenka
• Création 26 octobre 2023 16:13
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Transitioning to the new Explore dashboard builder: Your questions answered

Hi there, thanks for the update.  There are two things that concern us a little, I'm hoping you can please comment on them. 1. Bookmarks related. We have the same use case as one of the posters abo...

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• Vladimir Petrushenka
• Création 26 octobre 2023 14:34
• 0 vote

1. Zendesk updates
2. Announcements
3. Important announcement: Upcoming changes to the Explore dashboard builders

This is just awful, and forgive me for being direct here.  We've spent months(!) putting together the existing dashboards, scheduling them to our partners, internally etc which now needs to be re-d...

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• Vladimir Petrushenka
• Modifié 11 août 2023 10:59
• 10 votes

1. Support
2. ...
3. Measuring success
4. Customizing your customer satisfaction survey

it does, thanks Gabriel 

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• Vladimir Petrushenka
• Création 2 novembre 2022 09:29
• 0 vote

1. Support
2. ...
3. Measuring success
4. Customizing your customer satisfaction survey

also, would someone be able to share the HTML code for this CSAT survey:  

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• Vladimir Petrushenka
• Création 31 octobre 2022 11:22
• 0 vote

1. Support
2. ...
3. Measuring success
4. Customizing your customer satisfaction survey

Hi folks,  Was hhoping someone could advise on the following.  When I add {{satisfaction.rating_section}}​ to the macro and apply it, it comes in the response in a shape of a link that takes to the...

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• Vladimir Petrushenka
• Création 31 octobre 2022 11:02
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Time to next SLA breach

Big +1 to the CJ Johnson point. You have to be able to report on 'Next SLA Breach', even if it's not live but a snapshot of how it looked a couple of hours ago! 

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• Vladimir Petrushenka
• Création 27 octobre 2022 15:12
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Will Explore include actual ticket comments?

Big +1 to this feature.  The feature would allow us to share customer comments with partners in automated way via dashboard scheduling. Unfortunately, currently we have to do that manually  

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• Vladimir Petrushenka
• Modifié 19 août 2022 09:57
• 1 vote