Vladimir Petrushenka

1. Communauté
2. Feedback - Reporting and analytics (Explore)

Hi there,    I've noticed that we can't use the Drill in function straight in the dashboards, can only use it in queries - is this the case or am i missing something?  Thanks 

• Vladimir Petrushenka
• Création 8 septembre 2021 08:32
• 2 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

We are having a bit of a problem with users creating multiple tickets. That means that potentially two or more agents can speak to the same user about the same issue without knowing it.  I know we ...

• Vladimir Petrushenka
• Création 5 juillet 2021 09:53
• 3 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)

Can I ask what time variable people use for reporting on Satisfaction score?  We use 'Ticked solved' however, that means that ratings are very often carried across from one month to another, which ...

• Vladimir Petrushenka
• Création 2 juin 2021 17:13
• 4 abonnés
• 0 commentaire
• 4 votes

1. Communauté
2. Zendesk Suite Q&A

Hi there,  Our agents ask often whether it's possible to compare average Satisfaction Score for last 12 months vs monthly Satisfaction Score. Ideally it would look like: bar chart of 12 months Sat ...

• Vladimir Petrushenka
• Création 2 juin 2021 08:09
• 2 abonnés
• 3 commentaires
• 1 vote

1. Communauté
2. Zendesk Suite Q&A

Hi all,    I'm hoping someone could advise whether or not it's possible to see in a query running(or rolling) average of tickets created in the past 7 days for example.  Insights do have this featu...

• Vladimir Petrushenka
• Création 26 mars 2021 16:44
• 4 abonnés
• 7 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hi all,  I've got an operational query which shows me the number of tickets created by date. The chart is a little bit all over the place(due to different volumes in different days) so it would be ...

• Vladimir Petrushenka
• Création 22 mars 2021 15:37
• 2 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hi Explore Experts,  I'm trying to set up a specific attribute and I was hoping someone could help me. I need to achieve the following:  in my query I don't want to include tickets that contain tag...

• Vladimir Petrushenka
• Création 4 mars 2021 15:40
• 2 abonnés
• 6 commentaires
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)

  Hi Explore team, When Explore was first announced in 2017 there were talks about functionality that would allow to plug in external data sources into Explore. We work with other data sources ...

• Vladimir Petrushenka
• Création 3 février 2021 11:11
• 10 abonnés
• 8 commentaires
• 15 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)

Hi there,  In queries where there are many variables in the legend box Explore puts them all in one line which cuts off the rest of the variables. This is applicable when the legend is located at t...

• Vladimir Petrushenka
• Création 15 janvier 2021 10:42
• 19 abonnés
• 9 commentaires
• 17 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)

Hi there, We just have realised that when exporting to Excel queries(within dashboards) where data is shown in percentage the absolute numbers from the background are exported into Excel, instead o...

• Vladimir Petrushenka
• Création 13 janvier 2021 11:26
• 7 abonnés
• 4 commentaires
• 6 votes