Vladimir Petrushenko

1. Communauté
2. Zendesk Suite Q&A

Hi there,  Our agents ask often whether it's possible to compare average Satisfaction Score for last 12 months vs monthly Satisfaction Score. Ideally it would look like: bar chart of 12 months Sat ...

• Vladimir Petrushenko
• Création 2 juin 2021 08:09
• 2 abonnés
• 3 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hi all,    I'm hoping someone could advise whether or not it's possible to see in a query running(or rolling) average of tickets created in the past 7 days for example.  Insights do have this featu...

• Vladimir Petrushenko
• Création 26 mars 2021 16:44
• 4 abonnés
• 7 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hi all,  I've got an operational query which shows me the number of tickets created by date. The chart is a little bit all over the place(due to different volumes in different days) so it would be ...

• Vladimir Petrushenko
• Création 22 mars 2021 15:37
• 2 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hi Explore Experts,  I'm trying to set up a specific attribute and I was hoping someone could help me. I need to achieve the following:  in my query I don't want to include tickets that contain tag...

• Vladimir Petrushenko
• Création 4 mars 2021 15:40
• 2 abonnés
• 6 commentaires
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)

  Hi Explore team, When Explore was first announced in 2017 there were talks about functionality that would allow to plug in external data sources into Explore. We work with other data sources ...

• Vladimir Petrushenko
• Création 3 février 2021 11:11
• 8 abonnés
• 6 commentaires
• 13 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)

Hi there,  In queries where there are many variables in the legend box Explore puts them all in one line which cuts off the rest of the variables. This is applicable when the legend is located at t...

• Vladimir Petrushenko
• Création 15 janvier 2021 10:42
• 19 abonnés
• 9 commentaires
• 15 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)

Hi there, We just have realised that when exporting to Excel queries(within dashboards) where data is shown in percentage the absolute numbers from the background are exported into Excel, instead o...

• Vladimir Petrushenko
• Création 13 janvier 2021 11:26
• 7 abonnés
• 4 commentaires
• 6 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)

Hi there  Happy New Year everyone!  We've discovered that when you make a change in filters in a query that is used in multiple dashboards the change doesn't auto-populated back to the dashboards. ...

• Vladimir Petrushenko
• Création 6 janvier 2021 09:51
• 16 abonnés
• 9 commentaires
• 14 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)

In the dashboard builder would be great to have a feature that would allow to send a newly added query, text area etc to the bottom of the dashboard. Currently you have to drag the query to the bot...

• Vladimir Petrushenko
• Création 11 novembre 2020 09:41
• 4 abonnés
• 1 commentaire
• 5 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)

When clicking on the 'Edit query' option in the dashboard view, the query is opening in the same tab in the browser. Would be more convenient if it would open the query in a new tab

• Vladimir Petrushenko
• Création 1 septembre 2020 08:16
• 5 abonnés
• 3 commentaires
• 7 votes