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Domain Holdings Australia Limited
Adhésion le 15 avr. 2021
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Dernière activité le 27 oct. 2021
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Domain Holdings Australia Limited a ajouté un commentaire,
@... The link provided goes to a dead page so cannot upvote.
Afficher le commentaire · Publication le 18 mai 2021 · Domain Holdings Australia Limited
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Domain Holdings Australia Limited a ajouté un commentaire,
Thanks @... - I've completed the form and look forward to getting this activated asap.
Afficher le commentaire · Publication le 10 mai 2021 · Domain Holdings Australia Limited
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Domain Holdings Australia Limited a créé une publication,
Feature Request: Interaction/Agent Capacity Settings.
Eg, an admin should be able to set a value for each the below.
This would mean if an agent is logged into phone, chat and is handling tickets could only handle 1x Call at a time, 2 chats a time, or 1 chat and two tickets, or 1 call and 1 ticket, or 2 chats etc.
In the current environment, there is no way to stop calls coming in if the agent is on a chat or if the agent is on a chat there is no way to stop calls from dropping in.
Example:
| Live (e.g. Phone) [51-100]: Eg 75 | |
| Non-Live (e.g. Case) [1-100]: Eg 25 | |
|
Semi-Live (e.g. Chat) [1-100]: Eg 50
Would be great to set this as an agent level or group level. |
Publication le 28 mars 2021 · Domain Holdings Australia Limited
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