Alex Hooper
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Alex Hooper-
Alex Hooper a ajouté un commentaire,
Same here. Please fix this.
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Alex Hooper a ajouté un commentaire,
Hey Jacob, That worked! I was close to the same solution but I was using " - ", instead of " -", which made all the difference. Additionally, being a dropdown, I had to modify your solution slight...
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Alex Hooper a ajouté un commentaire,
Thanks for the suggestion, Dave! I saw that article and I've been trying to use the split: option, but I can't get it to work. Also, the use case in the article had to do with nesting, which is sim...
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Alex Hooper a créé une publication,
Liquid Markup Removing Characters in a Dropdown Field
RéponduI have a custom dropdown field that has the following format: Model - Inventory Number Example: Model1 - 141 I want to use liquid markup to keep the model number but remove the hyphen and the inven...
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Alex Hooper a ajouté un commentaire,
If I disable manual tagging, tags can still be added to a ticket via an API or will be added if I have a ticket field that has a tag assigned to it, such as in the case of drop-downs or checkbox fi...
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Alex Hooper a ajouté un commentaire,
Great! Thank you for confirming that.
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Alex Hooper a créé une publication,
SLA First Reply Time & Next Reply Time
RéponduFor clarification, I've created an SLA Policy and included two targets First Reply Time and Next Reply Time. Both are under Normal priority and have the same time duration (16h business). With the ...
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Alex Hooper a créé une publication,
API Update & Conditional Ticket Fields
RéponduWe're trying to update ticket fields via API. However, we're getting an error because there's a conditional ticket field (required to solve), which we're not inputting a value into during that API ...
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Alex Hooper a ajouté un commentaire,
Yep! It does. Thanks.
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Alex Hooper a créé une publication,
Can Non-Agents/Non-Light Agents be CC'd in a ticket?
RéponduWe have an agent that needs to reach out to two individuals from our technical team. They aren't agents or light agents. If the agent simply cc's their email addresses (user profile created) will t...