Melanie Hobman
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Melanie Hobman-
Melanie Hobman a ajouté un commentaire,
Luke Ashton you set the login requirement for end users under Admin Centre > Account > Security > End Users Under People > End users > Anyone can submit tickets should be enabled This will require ...
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Melanie Hobman a ajouté un commentaire,
Do you have any new information regarding this matter? We attempted to transfer calls to our external numbers for each group, but it created tickets with our phone number in the system, which cause...
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Melanie Hobman a ajouté un commentaire,
+1 on this thread, agent to agent transfer is not a good solution to this issue, the transfer should be going to the next available agent in the group not have agents in one group picking the speci...
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Melanie Hobman a ajouté un commentaire,
Hi, We are currently trialling Talk in very early stages, and have the same structure as Bthomas, I was thinking we could do a work around by transferring to the group via a separate Talk number ra...
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Melanie Hobman a créé une publication,
Feature Request: Specify Legend height at the top and bottom of visualisations
Hi, It is possible to specify the width of the legend in Explore when it's right or left, but not the height when it's placed top or bottom. Being able to specify the height would allow the full l...
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Melanie Hobman a ajouté un commentaire,
Thanks for the work around,... this is a great work around to get the information I need.
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Melanie Hobman a créé une publication,
Changing filters
RéponduI have a Dashboard with approximately 10 tabs. The time filter on each tab is bookmarked for the last calendar month with the exception of the final tab which provides a 6 month high level summary ...
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Melanie Hobman a ajouté un commentaire,
I found a resolution to this one First I needed to create a custom metric for each as below IF SUM(No. of TEM: Username Updates) = NULLTHEN 0ELSE SUM(No. of TEM: Username Updates)ENDIF Then I was ...
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Melanie Hobman a créé une publication,
NULL Values in Metrics
Hi, Hoping someone may be able to assist. I'm trying to add multiple numeric fields in Explore,... previously in Insights I had as below (small sample, this contains over 50 metrics being summed). ...
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Melanie Hobman a ajouté un commentaire,
I jumped the gun a little, using the HTTP trigger removed all the organisations from the user and updated the Organisation to only the last one set by the trigger. Over 200 tickets updated to the ...