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Fallon Albrecht

Adhésion le 15 avr. 2021

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Dernière activité le 17 juil. 2024

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Fallon Albrecht a ajouté un commentaire,

Commentaire de la communautéZendesk Support Beta - Modernized Conversational Experience

Same question as Matt

 

Afficher le commentaire · Publication le 17 juil. 2024 · Fallon Albrecht

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Fallon Albrecht a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk APIs

I seriously do not understand, why you removing a functionality announced here https://support.zendesk.com/hc/en-us/articles/5359840638362?page=1#comment_5869210602266 and then you do not over an API to retrieve the data. 

The view original email is not only important to see the email address, but also the content of an email as sometimes you do not see the content of the email in the ticket e.g. when a person replies inline. 

 

 

Afficher le commentaire · Publication le 28 juin 2023 · Fallon Albrecht

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CommentaireAttachments and CCs

Thank you Gabriel!

 

Afficher le commentaire · Publication le 29 déc. 2022 · Fallon Albrecht

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Fallon Albrecht a ajouté un commentaire,

CommentaireAttachments and CCs

Dear Gabriel,

Thank you for your reply. 

In that article you sent it says the following: 

Limitations for ticket redaction

Ticket redaction includes the following limitations:

  • Redaction for messaging tickets does not work for messages created before April 2022. If the ticket contains sensitive information, the tickets will have to be permanently deleted.

Can you confirm that this is updated and that you can redact documents from tickets created before April 2022? 

 

Thank you. 

Fallon 

Afficher le commentaire · Publication le 28 déc. 2022 · Fallon Albrecht

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Fallon Albrecht a ajouté un commentaire,

CommentaireAttachments and CCs

I have the same question as Bilal, we need to redact attachments that we have in tickets 2017-2019 can that also be done with the agent work space? 

 

Afficher le commentaire · Publication le 27 déc. 2022 · Fallon Albrecht

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Commentaire de la communauté Q&A - Users, groups, and organizations

Thank you @..., I want to see them from all the end users in on go. 

 

Afficher le commentaire · Publication le 25 mars 2021 · Fallon Albrecht

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Fallon Albrecht a créé une publication,

Publication Q&A - Users, groups, and organizations

Hi All, 

As the title says, I would like to know when it was the last time an end-user contacted us through Zendesk. 

Do you know how I am able to achieve this? 

 

Thank you! 

Fallon 

 

 

 

Publication le 24 mars 2021 · Fallon Albrecht

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Commentaire de la communauté Feedback - Ticketing system (Support)

+1

Afficher le commentaire · Publication le 13 juil. 2020 · Fallon Albrecht

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