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Amy Gracer

Adhésion le 15 avr. 2021

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Dernière activité le 29 déc. 2023

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Dernière activité effectuée par Amy Gracer

Amy Gracer a ajouté un commentaire,

CommentaireTriggers and automations

I'm new to webhooks, and therefore a bit lost by the comments in this conversation when not everything everyone tried worked.

Has anyone put together a step by step for automatically cc'ing end users on tickets? It seems like this would be a feature lots of folks would want. 

Thank you so much to anyone who can assist!

Afficher le commentaire · Publication le 21 juil. 2023 · Amy Gracer

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Amy Gracer a ajouté un commentaire,

CommentaireEnd-user guide for Help Center

Brittany Mandel

I have the same problem with my brand text color, but my customers have really taken to the new requests list, so to work around it, I replaced $brand_text_color with #fff in my css. Not the most elegant solution, but it works. 

Afficher le commentaire · Publication le 25 juin 2023 · Amy Gracer

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Amy Gracer a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+1

Afficher le commentaire · Publication le 07 juin 2023 · Amy Gracer

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CommentaireAnnouncements

Is there any way to hide either the CC'd or the Organization tabs?

Afficher le commentaire · Publication le 07 juin 2023 · Amy Gracer

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Amy Gracer a créé une publication,

Publication Q&A - Apps and integrations

Is there a way to search on the "Zendesk Support" Activity in Jira?

developers want to use Jira to search support information directly so they don't have to jump between the two tools.

Thanks!

Publication le 10 mai 2023 · Amy Gracer

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Amy Gracer a ajouté un commentaire,

CommentaireJira integration

We have been using the Jira integration for a long time, but are just now realizing how robust it is. Our ultimate goal is the same some others have mentioned: to have Support in Zendesk only and Dev in Jira only, rather than assigning developers tickets in Jira and Zendesk. Some questions:

1. Will my development still need Zendesk licenses if they are not assigned or directly commenting in the Zendesk tickets? Is there a view only license for development? (like a light agent?)

2.  I have set post functions to update the Zendesk ticket for comments and status changes. Notification of these changes appear as an email from the person who originally set up the integration, rather than from the {{user.displayName}}  in Jira. Is there a way to send these notifications from the Jira user?

Afficher le commentaire · Publication le 09 mai 2023 · Amy Gracer

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Commentaire de la communauté Discussion - Tips and best practices from the community

Hmmm... If you send me your code, I'll compare it to mine and look for differences. I'm guessing that the problem has to be in the styling somewhere

Afficher le commentaire · Publication le 13 févr. 2023 · Amy Gracer

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Commentaire de la communauté Discussion - Tips and best practices from the community

Alastair Adams (US) This is still working in my help center, but I am using a custom theme, not Copenhagen. 

Afficher le commentaire · Publication le 13 févr. 2023 · Amy Gracer

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Amy Gracer a ajouté un commentaire,

CommentaireEnd-user guide for Help Center

Hannah Lucid

You can hide the voting feature on the articles page. 

Comment out this section

{{!-- {{#with article}}
         

            {{t 'was_this_article_helpful'}}
             
           

             
             
                {{vote 'up' role='radio' class='button article-vote article-vote-up' selected_class="button-primary"}}
                {{vote 'down' role='radio' class='button article-vote article-vote-down' selected_class="button-primary"}}
             
           

            
           

              {{vote 'label' class='article-vote-label'}}

           

         

        {{/with}}--}}

 

Afficher le commentaire · Publication le 06 janv. 2023 · Amy Gracer

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Amy Gracer a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

Isaac Starobin

Hi Isaac,

It looks like you don't need to put it within article body. Just create a selector - I called it "fancy" - and then apply that to the ordered lists where you want it to appear. 

In style.css

.fancy {
  list-style: none; 
  counter-reset: li
}
.fancy > li::before {
  content: counter(li); color: red;
  display: inline-block; width: 1em;
  margin-left: -1em
}
.fancy li {
  counter-increment: li
}

In your HTML


     
  1. test

  2.  
  3. test

  4.  
  5. test

 

 

 

Afficher le commentaire · Publication le 01 nov. 2022 · Amy Gracer

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