Amy Gracer

1. Guide
2. ...
3. End-user guide for Help Center
4. About help center end user search

Hannah Lucid You can hide the voting feature on the articles page.  Comment out this section {{!-- {{#with article}}          <div class="article-votes">            <span class="article-votes-quest...

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• Amy Gracer
• Création 6 janvier 2023 14:35
• 1 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center CSS cookbook

Isaac Starobin Hi Isaac, It looks like you don't need to put it within article body. Just create a selector - I called it "fancy" - and then apply that to the ordered lists where you want it to app...

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• Amy Gracer
• Création 1 novembre 2022 21:10
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center CSS cookbook

Isaac Starobin I think what is happening is that you are including all OL within article body. So you'd handle that with ol class that says to use your special coding only when you apply that speci...

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• Amy Gracer
• Création 31 octobre 2022 12:36
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing the Search crawler

Will the Search Crawler work on the Submit Request page to deflect support cases?

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• Amy Gracer
• Création 17 octobre 2022 17:19
• 3 votes

1. Support
2. ...
3. Tickets
4. Multibrand resources

Is there any easy way to duplicate or share an article across multiple brands? For example, I have FAQs that apply to both my brands. Cross brand search won't work for me (I purposefully keep them ...

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• Amy Gracer
• Création 16 septembre 2022 19:48
• 0 vote

1. Guide
2. ...
3. How to manage the help center
4. How do I manually create anchor links in articles?

William Grote You can add anchors using the <a name = "anchor"> Then when you want to link to it, link to the full URL followed by #anchor. Jeff's example above should work: <a href="https://suppor...

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• Amy Gracer
• Création 28 juin 2022 19:09
• 0 vote

1. Agent guide
2. Customer management and profiles
3. Creating and using customer lists

John DiGregorio Do you mean the Reporting tool, Explore? Or is there another feature called "explorer"?  

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• Amy Gracer
• Création 5 mai 2022 18:25
• 0 vote

1. Guide
2. ...
3. How to manage the help center
4. Inline images in Guide articles display as broken across all browsers

Bruce Michelsen Hi Bruce, I am concerned that I might be running into a similar problem. I am using the connector from Madcap Flare to publish changes to Zendesk Guide. I ran a publish on April 8 a...

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• Amy Gracer
• Création 20 avril 2022 12:47
• 0 vote

1. Guide
2. ...
3. Customer portal
4. How can I remove the "Submit a request" link from my Help Center?

Yay! Glad to hear it, Doug :) 

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• Amy Gracer
• Création 22 mars 2022 20:58
• 0 vote

1. Guide
2. ...
3. Customer portal
4. How can I remove the "Submit a request" link from my Help Center?

Hi Doug, Did you try the tip in this article? https://support.zendesk.com/hc/en-us/community/posts/4409222781850-Hiding-the-Submit-a-Request-button-until-signed-in   

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• Amy Gracer
• Création 22 mars 2022 20:46
• 0 vote