Amy Gracer

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I use triggers to automatically CC end users?

I'm new to webhooks, and therefore a bit lost by the comments in this conversation when not everything everyone tried worked. Has anyone put together a step by step for automatically cc'ing end use...

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• Amy Gracer
• Création 21 juillet 2023 19:35
• 0 vote

1. Guide
2. ...
3. End-user guide for Help Center
4. Using the new request list experience in the help center customer portal (Beta)

Brittany Mandel I have the same problem with my brand text color, but my customers have really taken to the new requests list, so to work around it, I replaced $brand_text_color with #fff in my css...

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• Amy Gracer
• Création 25 juin 2023 14:20
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request: Change the Welcome Email Subject Line

+1

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• Amy Gracer
• Création 7 juin 2023 14:27
• 0 vote

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing a new request list experience Open Beta with improved filtering, sorting and column management

Is there any way to hide either the CC'd or the Organization tabs?

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• Amy Gracer
• Création 7 juin 2023 11:03
• 0 vote

1. Apps and integrations
2. ...
3. Jira integration
4. Using the Zendesk Support for Jira integration

We have been using the Jira integration for a long time, but are just now realizing how robust it is. Our ultimate goal is the same some others have mentioned: to have Support in Zendesk only and D...

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• Amy Gracer
• Création 9 mai 2023 21:27
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. [Guide Tip] Add sorting to your tables in Guide

Hmmm... If you send me your code, I'll compare it to mine and look for differences. I'm guessing that the problem has to be in the styling somewhere

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• Amy Gracer
• Création 13 février 2023 21:43
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. [Guide Tip] Add sorting to your tables in Guide

Alastair Adams This is still working in my help center, but I am using a custom theme, not Copenhagen. 

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• Amy Gracer
• Création 13 février 2023 20:30
• 0 vote

1. Guide
2. ...
3. End-user guide for Help Center
4. About help center end user search

Hannah Lucid You can hide the voting feature on the articles page.  Comment out this section {{!-- {{#with article}}          <div class="article-votes">            <span class="article-votes-quest...

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• Amy Gracer
• Création 6 janvier 2023 14:35
• 1 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center CSS cookbook

Isaac Starobin Hi Isaac, It looks like you don't need to put it within article body. Just create a selector - I called it "fancy" - and then apply that to the ordered lists where you want it to app...

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• Amy Gracer
• Création 1 novembre 2022 21:10
• 0 vote