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Andrei Kamarouski's Avatar

Andrei Kamarouski

Adhésion le 15 avr. 2021

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Dernière activité le 17 mai 2024

Community ModeratorThe Wise One - 2021

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Dernière activité effectuée par Andrei Kamarouski

Andrei Kamarouski a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Hey all. 

I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV. 

Afficher le commentaire · Publication le 06 mai 2024 · Andrei Kamarouski

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Andrei Kamarouski a ajouté un commentaire,

CommentaireExplore recipes

Hey all. 

I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV. 

Afficher le commentaire · Publication le 06 mai 2024 · Andrei Kamarouski

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Andrei Kamarouski a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

Hey all. 

I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV. 

Afficher le commentaire · Publication le 06 mai 2024 · Andrei Kamarouski

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Andrei Kamarouski a ajouté un commentaire,

CommentaireEnd-user guide for Help Center

Hey Gorka Cardona-Lauridsen

We see an issue with the Subject now showing up (blank). MacOS Ventura, last Chrome browser version. Could you try to reproduce this bug? 

Afficher le commentaire · Publication le 20 nov. 2023 · Andrei Kamarouski

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Andrei Kamarouski a ajouté un commentaire,

CommentaireMeasuring success

Sarah Seiwerts, from the screenshot I see that the attribute and metric are not recognized, Most likely you are trying to add this metric not in the SLA dataset, but in another one. Could you double-check it and create it in the report from the SLAs dataset? 

Afficher le commentaire · Publication le 20 oct. 2023 · Andrei Kamarouski

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CommentaireMeasuring success

Hey, this is the formula for the metric like this.

IF [SLA metric]="Periodic Update Time" 
THEN AVG(SLA metric completion time (days)) 
ENDIF

Afficher le commentaire · Publication le 20 oct. 2023 · Andrei Kamarouski

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CommentaireWriting formulas

Then use this

THEN [Update - Date] 

instead of this

THEN [Update - Timestamp] 

Afficher le commentaire · Publication le 20 oct. 2023 · Andrei Kamarouski

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Andrei Kamarouski a ajouté un commentaire,

CommentaireWriting formulas

Hey @..., here you are 

IF ([Changes - Field name]="status"    
       AND [Changes - Previous value]!="solved"
      AND ([Changes - New value]="solved" OR [Changes - New value]="closed")  
      AND  DATE_FIRST_FIX([Update - Timestamp], [Update ticket ID], [Changes - Field name], [Changes - New value])=[Update - Timestamp]) 
THEN [Update - Timestamp] 
ENDIF

Afficher le commentaire · Publication le 20 oct. 2023 · Andrei Kamarouski

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Commentaire de la communauté Feedback - Ticketing system (Support)

Hi all, 

If you are looking for reporting without tags or beyond 30 days – look at Macros Reporting app. (I'm Pythia AI CEO). https://www.zendesk.com/apps/support/advanced-macros-by-pythia

Afficher le commentaire · Publication le 16 mai 2023 · Andrei Kamarouski

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CommentaireSecurity and user access in Zendesk Support

Hey guys, does it support Messaging tickets? 

Afficher le commentaire · Publication le 08 mai 2023 · Andrei Kamarouski

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