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Andrei Kamarouski
Adhésion le 15 avr. 2021
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Dernière activité le 17 mai 2024
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Dernière activité effectuée par Andrei Kamarouski
Andrei Kamarouski a ajouté un commentaire,
Hey all.
I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV.
Afficher le commentaire · Publication le 06 mai 2024 · Andrei Kamarouski
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Andrei Kamarouski a ajouté un commentaire,
Hey all.
I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV.
Afficher le commentaire · Publication le 06 mai 2024 · Andrei Kamarouski
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Andrei Kamarouski a ajouté un commentaire,
Hey all.
I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV.
Afficher le commentaire · Publication le 06 mai 2024 · Andrei Kamarouski
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Andrei Kamarouski a ajouté un commentaire,
We see an issue with the Subject now showing up (blank). MacOS Ventura, last Chrome browser version. Could you try to reproduce this bug?
Afficher le commentaire · Publication le 20 nov. 2023 · Andrei Kamarouski
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Andrei Kamarouski a ajouté un commentaire,
Sarah Seiwerts, from the screenshot I see that the attribute and metric are not recognized, Most likely you are trying to add this metric not in the SLA dataset, but in another one. Could you double-check it and create it in the report from the SLAs dataset?
Afficher le commentaire · Publication le 20 oct. 2023 · Andrei Kamarouski
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Andrei Kamarouski a ajouté un commentaire,
Hey, this is the formula for the metric like this.
IF [SLA metric]="Periodic Update Time"
THEN AVG(SLA metric completion time (days))
ENDIF
Afficher le commentaire · Publication le 20 oct. 2023 · Andrei Kamarouski
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Andrei Kamarouski a ajouté un commentaire,
Then use this
THEN [Update - Date]
instead of this
THEN [Update - Timestamp]
Afficher le commentaire · Publication le 20 oct. 2023 · Andrei Kamarouski
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Andrei Kamarouski a ajouté un commentaire,
Hey @..., here you are
IF ([Changes - Field name]="status"
AND [Changes - Previous value]!="solved"
AND ([Changes - New value]="solved" OR [Changes - New value]="closed")
AND DATE_FIRST_FIX([Update - Timestamp], [Update ticket ID], [Changes - Field name], [Changes - New value])=[Update - Timestamp])
THEN [Update - Timestamp]
ENDIF
Afficher le commentaire · Publication le 20 oct. 2023 · Andrei Kamarouski
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Andrei Kamarouski a ajouté un commentaire,
Hi all,
If you are looking for reporting without tags or beyond 30 days – look at Macros Reporting app. (I'm Pythia AI CEO). https://www.zendesk.com/apps/support/advanced-macros-by-pythia
Afficher le commentaire · Publication le 16 mai 2023 · Andrei Kamarouski
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Andrei Kamarouski a ajouté un commentaire,
Hey guys, does it support Messaging tickets?
Afficher le commentaire · Publication le 08 mai 2023 · Andrei Kamarouski
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